How to Contact ICICI Bank India Customer Care

ICICI Bank is a prominent private sector bank in India. It offers various financial services and products to numerous customers. The bank emphasizes efficient customer service to address account issues, unauthorized transactions, and online banking assistance. Here’s a guide on how to get in touch with ICICI Bank India customer care.

Telephone Assistance

For immediate assistance, phone support is a direct way to contact customer service. ICICI Bank has dedicated customer care numbers for different banking services.

For Retail Customers:
- Call 1800 102 4242 (toll-free) or 1860 120 7777 (chargeable for private subscribers). Available from 8:00 AM to 8:00 PM, except Sundays and national holidays.
For Wealth/Private Banking Customers:
- Contact customer care at 1800 103 8181 (toll-free), available 24/7.
For NRI Customers:
- Non-Resident Indian customers can reach the helpline at +91 40 7140 3333. This service is 24/7.

Have your account details ready to verify your identity and receive effective assistance.

Email Support

For non-urgent inquiries, you can email your issues to ICICI Bank at [email protected]. Expect a response within a couple of business days. Include your full name, account details (excluding sensitive information), and a concise description of your issue.

Chat Support

ICICI Bank offers chat support through their website and mobile banking app. Access the ‘Chat with an Executive’ service during working hours for instant messaging with a representative. You can also use the 'iPal' feature, an AI-based assistance service, available 24/7 for basic queries.

Branch Visits

If you prefer face-to-face interaction, visit any ICICI Bank branch during working hours for assistance from customer care executives. Use the ‘Branch Locator’ tool on the ICICI Bank website or mobile app to find the nearest branch.

Postal Mail

For those who prefer traditional communication, you can send postal mail to the following address:

ICICI Bank Limited
ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12,
Nanakramguda, Serilingampally,
Hyderabad – 500032.

Grievance Redressal

If your issue remains unresolved through regular channels, escalate it to ICICI Bank’s Grievance Redressal Team. Their contact details are on the bank’s official website under the customer care section.

Protect your personal and financial information. ICICI Bank representatives will never request sensitive information via email or phone. Always communicate through official channels and be cautious of fraudulent practices.

ICICI Bank’s customer care team is dedicated to assisting you effectively. Choose the method of contact that best meets your needs.

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