How to Contact HKTV Mall Customer Service

HKTV Mall has emerged as one of the leading online shopping platforms in Hong Kong, offering a myriad of products ranging from groceries and electronics to fashion and beauty. With its user-friendly interface and wide range of products, it's no wonder so many consumers turn to HKTV Mall for their shopping needs. However, as with any online service, you might sometimes need assistance or have queries regarding your orders, deliveries, or products. In this article, we will guide you through the various ways of contacting HKTV Mall customer service to ensure your inquiries are addressed efficiently.

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Published onMay 16, 2024

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How to Contact HKTV Mall Customer Service

Why You Might Need to Contact Customer Service

There are numerous reasons you might find the need to contact HKTV Mall customer service. Some common issues include:

Order Status: Queries regarding the status of an order, payment issues, or unexpected delays.
Delivery Problems: Concerns about delayed, missing, or incorrect deliveries.
Returns and Refunds: Assistance with returning items or seeking refunds.
Product Queries: Questions about specific products, such as availability, specifications, or usage instructions.
Technical Issues: Problems navigating the website or using various features on the platform.
General Inquiries: Any other question or concern that doesn't fall into the categories above.

Contacting HKTV Mall Customer Service

1. Customer Service Hotline

HKTV Mall offers a dedicated customer service hotline to address your concerns quickly. For immediate assistance, you can call their customer service team during their working hours. The hotline number is:

(852) 2797 3888

This line is typically available during regular business hours, but it’s always a good idea to check the latest updates on their website in case there have been any changes to their operating hours.

2. Email Support

If you prefer written communication or if your issue isn't urgent, you can reach out to HKTV Mall via email. This method allows you to clearly explain your problem and attach any supporting documents or screenshots that might help the customer service team understand and resolve your issue efficiently. The customer service email address is:

[email protected]

When writing an email to customer service, make sure to include relevant details such as your order number, the specific issue you're facing, and any other pertinent information to facilitate a faster response.

3. Online Live Chat

For those who prefer real-time assistance but do not want to make a phone call, HKTV Mall also provides an online live chat option on their website. To access this feature, simply:

Go to the official HKTV Mall website.
Navigate to the bottom right corner of the homepage.
Click on the "Live Chat" icon to initiate a chat session with a customer service representative.

Live chat is often available during business hours and it's a convenient way to get quick responses to your queries.

HKTV Mall maintains active profiles on various social media platforms including Facebook, Instagram, and Twitter. You can send them a message or post a comment on their page. While this method might not be as direct as calling or emailing, it can sometimes lead to a quicker response or be useful for more general inquiries.

Facebook: HKTV Mall Official
Instagram: @hktvmall

5. FAQs and Help Center

Before reaching out directly to customer service, it may be helpful to check the HKTV Mall Help Center or FAQ section on their website. This section covers a wide range of common issues and questions, providing solutions without the need to contact customer service.

Simply visit the HKTV Mall website, scroll to the bottom of the page, and click on "Help Center." This resource is frequently updated and can provide quick answers to many common questions.

Contacting HKTV Mall customer service is straightforward, with multiple options available to suit your preference and urgency. Whether you choose to call, email, use live chat, or engage with them on social media, HKTV Mall's customer service team is dedicated to resolving your issues efficiently. Remember to provide all relevant details when making your inquiry to facilitate a faster and more accurate response.

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