How to Contact Heartland Bank Customer Service

Heartland Bank focuses on providing efficient customer service and support. If you have questions, need help, or wish to provide feedback, there are various ways to contact Heartland Bank's customer service team.

Contacting Heartland Bank by Phone

Calling Heartland Bank is one of the most direct ways to reach customer service. The bank offers different phone numbers for various purposes. Here are key numbers to remember:

General Customer Care Center: Call (888) 897-2276, available Monday to Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 8:00 a.m. to 1:00 p.m.
Automated Telephone Banking System (Telebank): Access this service by calling (800) 749-8581 for various banking tasks over the phone.
Heartland Bank Branches: To speak with a representative in person, check the local Heartland Bank branch using their website, where each branch's contact number is available.

Contacting Heartland Bank Online

Heartland Bank also provides online channels for customer service inquiries. These are convenient for digital communication or outside regular hours:

Secure Email: Use the secure email form on their website to send your request at any time. The form is accessible 24/7.
Live Chat: Engage in real-time conversations with a representative through the live chat feature on their website. Chat agents are available Monday to Thursday from 8:00 a.m. to 5:30 p.m., Friday 8:00 a.m. to 6:30 p.m., and Saturday 8:00 a.m. to 12:00 p.m.

Additional Support Options

For specific services and products, Heartland Bank has dedicated support:

Heartland Point of Sale, Payments+, and Payroll+ Products: Call 800-285-0005 for technical, sales, or account support.
Heartland Gift Support: Heartland Gift merchants can email [email protected] or call 866-402-8056 for assistance.

Reaching Heartland Bank’s customer service is straightforward. Use the provided phone numbers, secure email form, or live chat feature to connect with their team. Heartland Bank is dedicated to ensuring a smooth banking experience for all customers.

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