How to Contact HDFC Credit Card Customer Care

If you hold an HDFC credit card, you may need help with your card account at some point. Whether you have questions about your statement, face issues with transactions, or need to report a lost or stolen card, contacting HDFC credit card customer care is a simple process.

Available Channels for Contacting HDFC Bank

HDFC Bank offers several ways to reach their customer care department. Choosing the right one based on your inquiry can make the process smoother.

Phone Support

For immediate concerns or if you prefer to speak directly with a representative, use the bank's phone service. HDFC Bank provides a dedicated customer care number for credit card inquiries:

For inquiries within India, call 1800 266 4332. This number is toll-free from landlines and mobile phones in India.
For assistance from outside India, contact 91-22-6160 6161. Standard international call charges will apply.

Have your credit card or customer ID ready, as you may need to verify your identity when calling.

Email Support

For non-urgent queries, you can send an email to maintain a record of your communication. The official email address for credit card services is:

[email protected]

Include relevant details like the last four digits of your credit card number, your full name as it appears on the card, and a description of your issue. Be aware that responses may take a few days.

Online Chat Support

HDFC Bank offers a chat service on their website for assistance. You can use a chatbot for common queries or connect with a live agent during working hours for specific issues. Log into your HDFC Bank account for secure help.

Postal Mail

If you prefer traditional communication or need to submit formal complaints or documents, you can write to HDFC Bank. The mailing address for credit card services is:

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Keep in mind that this method takes the longest for a response and is not suitable for urgent matters.

Visiting the Branch

You can also visit an HDFC Bank branch for assistance with your credit card. This is an option if you need services that cannot be completed over the phone or online, or if previous communications have not resolved your issue. Bring your credit card, identity proof, and relevant documentation.

Tips for a Smooth Customer Service Experience

Be prepared when contacting HDFC credit card customer care:

Have all relevant information ready before calling or writing.
Be patient and courteous with representatives.
Request a reference number for your interaction if necessary.
Follow up if your issue is not resolved promptly.

The customer service team is equipped to assist you with your HDFC credit card experience. Whether you choose to call, email, chat, or visit, HDFC’s customer care system is designed to effectively address your concerns.

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