How to Contact Globe Telecom Customer Service

Connecting with Globe Telecom's customer service is straightforward. As a leading telecommunications provider in the Philippines, Globe offers multiple ways for customers to get support for various needs.

Utilizing the Globe Telecom Hotline

A direct method to seek assistance is through Globe’s customer service hotline. The company has separate hotlines for mobile and broadband services.

For Globe Mobile Postpaid, Prepaid, and TM customers, dial 211 from your Globe number. This service is free and available 24/7.
Globe At Home wired customers should dial (02) 7730-1000. This number is available daily from 7 AM to 10 PM.

Accessing the Globe Telecom Hotline via Landline

To reach Globe Telecom from a landline, dial (02) 7730-1000. This connects non-Globe subscribers to customer service. Standard landline rates apply.

Globe One App

For those who prefer digital communication, the Globe One App is available for both Android and iOS users. This app allows customers to manage their accounts, pay bills, track data usage, and chat with customer service representatives through a live chat feature.

Visiting a Globe Store

For face-to-face assistance, visiting a Globe Store offers a personal touch. Staff members can help troubleshoot issues, facilitate transactions, and escalate concerns as needed.

Using Self-Help Tools

Globe Telecom also provides a range of self-help tools on their official website. Customers can access a comprehensive FAQ section, troubleshooting guides, and a community forum for advice from other users or Globe staff.

Globe Telecom makes it easy for customers to reach out for support. Whether through phone calls, digital platforms, in-person visits, or self-help resources, there are many options available to address your concerns.

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