How to Contact Firstrust Bank Customer Service

Firstrust Bank, Philadelphia's Hometown Bank, has been serving the financial needs of its communities for nearly 90 years. If you are a Firstrust Bank customer and need assistance with your accounts, transfers, debit cards, online banking, or any other questions, their Customer Care team is ready to help. In this article, we will guide you on how to easily contact Firstrust Bank's customer service.

Contacting Firstrust Bank Customer Care

There are several convenient methods to reach Firstrust Bank's Customer Care team:

1. Phone Support

If you prefer to speak with a representative directly, you can call Firstrust Bank's Customer Care hotline at 800-220-BANK. Their friendly and knowledgeable team members are available to assist you Monday through Friday from 8:00 am to 6:00 pm, and on Saturdays from 9:00 am to 1:00 pm.

2. Online Assistance

For quick and easy contact, Firstrust Bank offers online assistance. You can visit their website at www.firstrust.com and navigate to the "Contact Us" page. There, you will find a form to submit your query or concern. Simply fill out the required fields with your information and message, and a member of the Customer Care team will respond to you as soon as possible.

3. Email Support

If email is more convenient for you, Firstrust Bank also provides an email address for customer service inquiries. You can send an email to [email protected] with your questions or concerns. Make sure to include relevant details and provide contact information so that the Customer Care team can assist you effectively.

4. Visit a Branch

For those who prefer face-to-face interactions, Firstrust Bank has branch locations where you can speak with a representative in person. You can find the nearest branch by visiting their website and using the branch locator tool. Take note of the branch's contact information and operating hours before you visit.

Additional Support and Resources

Firstrust Bank understands that customers may have different needs and inquiries beyond general customer service. Here are a few additional support resources provided by Firstrust Bank:

1. Mortgage Assistance

If you are looking for information about home loans, mortgage options, or refinancing, Firstrust Bank offers a dedicated page on their website to guide you. Visit www.firstrust.com/personal/loans/mortgage to explore the various home loan options available to you.

2. Statement Messages

Firstrust Bank provides important information regarding their services, privacy policies, and disclosure notices. To access statement messages and privacy disclosure notices, visit www.firstrust.com/estatements. This page also provides contact information in case you have any complaints or concerns regarding the security of Firstrust Bank's ATMs.

3. Online Banking Support

For inquiries related to Firstrust Bank's online banking platform, they offer an online banking support page. Visit www.firstrust.com/online/banking to access features such as checking balances, transferring money, depositing checks, paying bills, and more. You can also find information about mobile banking and its features.

Firstrust Bank's Customer Care team is dedicated to providing excellent service and assisting you with all your banking needs. Whether you prefer phone support, online assistance, or in-person visits, Firstrust Bank offers multiple avenues for you to contact them. Utilize the method that suits you best and rest assured that your inquiries will be promptly addressed by their knowledgeable staff.

Firstrust Bank appreciates your trust and strives to ensure your banking experience is as smooth and convenient as possible. Contacting their customer service will help you resolve any concerns, obtain important information, and access the support you need to manage your accounts effectively.

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