How to Contact Fidelity Bank Customer Service

Fidelity Bank provides various options for customers to connect with their support team. This article outlines the ways you can reach Fidelity Bank's customer service for assistance.

Contacting Fidelity Bank Customer Service

1. Customer Care Live

Fidelity Bank offers a service called Customer Care Live for immediate assistance. You can interact with a support professional via video, audio, phone, or chat. Click the "Let's talk!" bubble in the lower right corner of their website to start. Customer Care Live is available Monday through Friday from 7:30 a.m. to 8:00 p.m. CT and Saturday from 9:00 a.m. to 5:00 p.m. CT.

2. Live Chat

For those who prefer typing, Fidelity Bank has a live chat option. This secure online chat connects you with a representative for real-time help. The feature includes screen sharing to assist with website navigation or online banking. To start a live chat, visit the Customer Care Live page on their website.

3. Phone Support

If you prefer phone support, Fidelity Bank offers 24/7 availability. You can call 800-343-3548 for assistance with banking and account-related questions. The contact number for the Fidelity Bank branch/ATM locator is 1-855-547-1385.

4. Virtual Assistant

Fidelity Bank has a virtual assistant on their website for basic inquiries. This assistant provides automated answers to common questions and helps you find relevant information. While useful, it may not offer the same assistance as a live representative.

5. Contact Form

For written communication, you can use the contact form available on Fidelity Bank's website. This form allows you to submit your questions or concerns directly to their customer service team. You can access the contact form on their Contact Us page.

It's important to note that Fidelity Bank's customer service hours may vary depending on the contact method. Phone support is available 24/7, while live chat and virtual assistant services have specific operating hours.

Fidelity Bank provides multiple channels to contact their customer service team. Choose the method that best suits your needs for assistance.

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