How to Contact Esure Customer Service

Esure is an insurance company that provides car, home, and travel insurance. If you have questions or need assistance, there are several ways to contact their customer service team. This article outlines the different methods available to reach Esure.

Contact Numbers

Esure has specific contact numbers for various insurance queries:

For car insurance questions, call 0345 609 8971.
For home insurance inquiries, dial 0345 045 8000.
For travel-related questions, reach out at 0345 600 3950.
Customers with hearing or speech impairments can use a specialized text phone for assistance.

Email Support

For email communication, send your proof of No Claim Discount to [email protected]. Attach the proof as a PDF file and include your policy number. For other email inquiries, contact the claims team for the appropriate email address.

Live Chat

Esure features a Live Chat option on their website. This service allows you to talk with a customer service representative in real time. It is available:

Monday to Friday from 8am to 8pm
Saturday from 9am to 5pm
Sunday from 9am to 2pm

Live Chat is a quick way to get immediate help.

Call Centre Opening Times

If you prefer speaking over the phone, Esure's call centre operates during specific hours:

Monday to Friday, 8am to 8pm
Saturday, 9am to 5pm
Closed on Sundays

The Live Chat hours also apply to their Claims team.

Complaints and Escalations

If you need to make a complaint, Esure has a dedicated complaints management system. You can call the following numbers based on your issue:

For car claims, call 0345 603 7970.
For home claims, call 0345 601 7076.
For other car insurance complaints, dial 0345 601 6736.
For other home insurance complaints, call 0345 601 9684.

Esure aims to resolve complaints within 3 working days. If unsatisfied with the resolution, you can contact The Financial Ombudsman Service at 0300 1239 123 or 0800 0234 567. You can also email [email protected] or write to them at The Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.

Contacting Esure's customer service is simple and can be done through various channels. Whether you choose to call, email, or use Live Chat, the support team is ready to assist you with your insurance needs. If issues arise, there is a complaints management process to address your concerns efficiently.

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