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How to Contact eBay for Return Shipping Labels

Need to return an item purchased on eBay? Contacting eBay for return shipping labels is easy and can be done online. eBay offers various options for buyers and sellers to manage returns and refunds. This article outlines the steps to contact eBay for return shipping labels.

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Published onSeptember 13, 2024
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How to Contact eBay for Return Shipping Labels

Need to return an item purchased on eBay? Contacting eBay for return shipping labels is easy and can be done online. eBay offers various options for buyers and sellers to manage returns and refunds. This article outlines the steps to contact eBay for return shipping labels.

Contacting eBay as a Buyer for Return Shipping Labels

Did you change your mind or receive a damaged or incorrect item? You can request a return shipping label as a buyer. Follow these steps:

  1. Go to the eBay website and sign in to your account.
  2. Access your "Purchase History" to find the item you wish to return.
  3. Locate the item under "Returns and Canceled Orders."
  4. Click "View Return Details" for return information.
  5. You will find an option to print an eBay return shipping label.
  6. Click "Print Label" and follow the instructions to complete the process.
  7. If you’re responsible for return shipping costs, the price will be displayed, and you can purchase the label.

Following these steps allows buyers to easily obtain eBay return shipping labels.

Contacting eBay as a Seller for Return Shipping Labels

As an eBay seller, handling return requests is essential. Sellers must typically accept returns for damaged items, items that don't match the description, or incorrect items. Here’s how to contact eBay for return shipping labels as a seller:

  1. Log in to your eBay account and access your seller dashboard.
  2. Go to "View Return Details" for the specific return request.
  3. In the return details, find the option to send an eBay shipping label.
  4. Click "Send an eBay Shipping Label" to generate the label.
  5. Confirm your return address on the label.
  6. Note that return shipping labels from eBay do not include insurance. Explore alternative shipping options if you want insurance.

These steps allow eBay sellers to easily provide return shipping labels to buyers.

Contacting eBay for Return Shipping Label Refunds

Did you purchase an eBay shipping label but no longer need it? eBay offers a way to request a refund for these labels. Here’s how:

  1. Sign in to your eBay account and click the "My eBay" link in the header navigation.
  2. Go to the "Orders" submenu in the Seller Hub.
  3. Find the order for which the shipping label was generated.
  4. Click on the order to find the option to void the shipping label and request a refund.
  5. Follow the instructions to complete the refund request process.

These steps help you easily request a refund for an eBay shipping label.

Contacting eBay for return shipping labels is straightforward. Buyers can request labels through the "Purchase History" section, and sellers can send labels via the "View Return Details" section in their dashboard. eBay also allows refunds for shipping labels as needed. Follow the outlined steps to ensure a smooth return process.

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