How to Contact Citizens Bank of Kentucky Customer Service

Citizens Bank of Kentucky is dedicated to offering quality customer service. If you have questions, need help with your account, or want to report an issue, there are various ways to connect with their customer service team.

Contacting Citizens Bank of Kentucky Customer Service

Phone Inquiries: The easiest way to reach Citizens Bank of Kentucky is by calling. Use their toll-free number at 1-866-462-2265 or their local number at 1-606-920-7300. Customer service representatives are available Monday through Thursday from 9:00 AM to 5:00 PM. For after-hours support or to report a lost or stolen debit or ATM card, call 1-800-811-8148.
Online Forms and Documents: Citizens Bank of Kentucky offers online forms and documents for convenience. You can find these resources on their official website under the "Forms & Documents" section. This can help with various banking services, including checking, savings, money market accounts, CDs, online banking, mobile banking, and business banking.
Email Inquiries: To communicate via email, reach out to Citizens Bank of Kentucky at [email protected]. This method allows you to express your concerns or request information at any time. Keep in mind that response times may vary, so it is best to call for urgent matters.
Web Chat: Citizens Bank of Kentucky has a web chat service for quick support. Visit the "Web Chat" section on their website to engage in a real-time conversation with a representative. This feature is useful for general inquiries or immediate assistance that does not require a phone call.
In-Person Banking: If you prefer face-to-face communication, you can visit one of Citizens Bank of Kentucky's branches. Their main branch is located at 855 Central Ave, Ashland, KY 41105, where you can speak directly with a customer service representative.

For urgent matters or sensitive issues regarding lost or stolen cards, contact their customer service immediately by phone.

Citizens Bank of Kentucky takes the security of its customers' accounts seriously. If you notice any suspicious activity, contact customer service at 1-866-462-2265 right away.

Citizens Bank of Kentucky provides multiple ways to contact their customer service team. Through phone inquiries, online forms, email, web chat, or in-person visits, they strive to assist you promptly.

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