How to Contact BPI Customer Service

Are you a customer of the Bank of the Philippine Islands (BPI) and need assistance? There may come a time when you need to reach out to customer service for account inquiries, problem resolution, or general help. Founded in 1851, BPI is one of the most established banks in the Philippines. They have developed a comprehensive customer service system to efficiently cater to client needs.

Getting help from BPI customer service is straightforward, with several channels available. Using the right channel for your specific need can result in a faster and more efficient response. Here are ways to get in touch with BPI customer service.

Phone Support

Do you prefer speaking directly to someone? BPI provides a dedicated customer hotline that operates 24/7. You can call 89-100 if you are in the Philippines. Mobile phone users can dial (02) 89-10000. If you are overseas, you can contact their international toll-free number by using the correct country-specific prefix. Check BPI’s official website for the correct prefix to ensure your call is directed properly.

When you call BPI, have your account details ready. You will likely need to verify your identity for the representative to assist you effectively.

Email Support

Do you have a non-urgent concern or detailed inquiry? Consider sending BPI an email. Email correspondence is useful as it provides a written record of your interaction.

As of now, BPI does not publicly list a general customer service email address. Queries are handled through various channels, and the confidential nature of banking information often requires secure communication. If you have access to BPI's online banking, use the secure messaging feature there. Otherwise, visit BPI’s official website to find the most appropriate contact method.

Online Banking and Mobile App

How can the online banking platform and mobile app help you? Both provide options for addressing customer service needs. After logging in, you can report a lost or stolen card, check balances, pay bills, transfer funds, and access other services. For personalized assistance, use the in-app messaging service.

Branch Visits

Do you prefer a face-to-face interaction? Visiting a BPI branch is another option. With branches available nationwide, BPI representatives assist during banking hours. Bring relevant documents to help streamline the service process.

What is the best way to contact BPI customer service? The bank provides multiple avenues depending on your inquiry. Whether it's calling the hotline, utilizing secure messaging via online banking, reaching out on social media, or visiting a branch, BPI strives to make customer service accessible and responsive.

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