How to Contact BankTEL, an AvidXchange Company Customer Service

Need assistance from BankTEL, an AvidXchange Company? This article provides clear information on how to contact their customer service team.

Contact Information

BankTEL is focused on providing personalized support to its clients. Here are the various contact options available:

Phone Support: For immediate assistance, you can call BankTEL's customer support team at (662) 245-1007. Their knowledgeable representatives are ready to help.
Email Support: You can also reach BankTEL via email at [email protected]. Send an email explaining your issue or inquiry, and their support team will respond promptly.
Customer Portal: BankTEL offers a dedicated customer portal to access resources and submit support requests. Visit the BankTEL Customer Portal to save time and connect with a subject-matter expert.

BankTEL Support Process

Follow these steps to ensure an effective support experience:

Identify Your Issue: Clearly define your problem or question to help the support team assist you more efficiently.
Choose Your Contact Method: Select the most appropriate contact method based on your preference and urgency. Use phone support for urgent matters, and email for non-urgent requests.
Provide Relevant Information: When contacting customer service, include all relevant details about your issue. Share any error messages, account information, or screenshots if applicable.
Follow Instructions: Adhere to any specific instructions or additional requests from BankTEL's customer support team to expedite the resolution process.
Be Patient and Responsive: Be patient while waiting for a response. Stay responsive to any follow-up requests to ensure a smooth resolution process.

BankTEL, an AvidXchange Company, is committed to delivering exceptional customer service. By utilizing the available contact methods and following the support process, you can effectively reach their customer service team.

About BankTEL and AvidXchange

BankTEL, an AvidXchange Company, specializes in user-friendly software solutions for banks, credit unions, and financial institutions. Their product, BankTEL Ascend, helps organizations manage expenses, maintain transparency, and ensure regulatory compliance.

AvidXchange, a leading provider of accounts payable and payment automation solutions for the middle market, acquired BankTEL to enhance their offerings in the financial services sector. This acquisition strengthened AvidXchange's leadership position in accounts payable and payment automation.

Together, BankTEL and AvidXchange prioritize customer service and strive to provide clients with effective support. They deliver exceptional software resources, ensuring that clients receive the assistance they need to succeed.

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