How to Contact Ampak Soft Intl Customer Service
When you need help with products or services from Ampak Soft International, the owner of GotApparel, contacting their customer service can provide the support you require. Efficiently addressing your concerns is important, and reaching out directly can lead to quick resolutions.
Phone Support
One of the best ways to contact Ampak Soft Intl is through a phone call. Their dedicated customer service team is available to assist you with any questions regarding your order, product details, or the return process. To speak with a representative:
- Call the Ampak Soft Intl customer service number: +1-562-404-4571.
- Customer service hours are Monday through Friday, 7:00 AM to 5:00 PM (PST).
Be sure to have your order information available before you call, including the order number, product description, and any relevant details about your inquiry.
Email Support
You can also reach out to customer service via email. This option is useful for inquiries that may need attachments or detailed explanations. To send an email:
- Send your email to: [email protected].
- Include a clear subject line to get a faster response.
- Provide detailed information in the email body, including your contact information, order number, and the nature of your question or issue.
Ampak Soft Intl strives to respond to email inquiries quickly, but allow 24-48 business hours for a reply.
Return Policy
Knowing the return policy is essential when considering sending a product back to GotApparel. Here are the key points:
Open Box Returns
- Open box items can be returned within 21 days from the purchase date.
- Items must be in original condition, unused, and with all tags and packaging intact.
- To initiate a return, contact customer service for a Return Authorization Number (RMA). This number should be clearly marked on the return package.
- Customers are responsible for return shipping costs unless the return is due to an error on Ampak Soft Intl's part, such as receiving the wrong item.
Holiday Return Policy
- Ampak Soft Intl may provide an extended return window during the holiday season for gift exchanges and returns.
- Check the GotApparel Return Policy page for any updates during the holidays.
- Like standard returns, an RMA is required, and items must be returned in their original condition.
Take note to contact customer service before returning any items, as returns without prior authorization may not be accepted.
Contacting Ampak Soft Intl customer service is straightforward through phone or email, depending on your needs. If you need to discuss a return, review their return policy on the GotApparel website and secure an RMA before returning a product. With these methods and policies in mind, you can handle customer service issues effectively.
