How to Contact Amerex Group Customer Service
If you have a question or need help with a product or service from Amerex Group, reaching out through the right channels can provide quick support. Navigating their contact system will help you get the assistance you need efficiently.
Making Contact through Phone
For immediate assistance, calling is often the best option. You can reach out to Amerex Group's corporate headquarters at:
- Amerex Group Corporate Headquarters:
- For general inquiries: 212-609-3000
Make sure to have relevant information ready, such as order numbers or product codes, to help the customer service representative assist you effectively.
Reaching Out through Email
If you prefer to write or if your issue requires a detailed explanation, emailing customer service is a good choice. You can contact Amerex Group via email at:
- General Customer Service Email:
When emailing, include detailed information about your inquiry. Provide your name, contact details, and relevant history about your issue. If your email concerns a return or a problem with an item, include as much detail as possible and attach photographs when applicable.
Understanding the Return Policy
Knowing Amerex Group’s return policy can help if you want to return a product. While specific details about their return policy may not be published online, it's important to ask about guidelines concerning open box items and holiday returns.
For open box items, the expectation is usually that the product is in its original condition. For holiday returns, companies often extend their return period for gift recipients. Contact Amerex Group directly to get specific details about their policy.
When you reach out regarding returns, clearly state the item's condition and the reason for the return. Be prepared to explain the state of the item and provide proof of purchase.
Although direct contact options may not be highly visible on Amerex Group's website, the phone number and email address provided are standard ways to connect with their customer service team. For any return-related questions, direct communication is crucial for specific instructions. Reaching out via phone at 212-609-3000 or email at [email protected] can lead to a prompt response.
