How to Contact 1st Capital Bank Customer Service

1st Capital Bank is dedicated to customer service. If you have inquiries, concerns, or need assistance with banking matters, there are several ways to contact the bank's customer service team. You can reach out by phone, email, or by visiting a branch in person.

Phone Support

To speak with a customer service representative, you can call 1st Capital Bank at (831) 264-4000 for general inquiries, information about banking services, or account assistance. For specific online and mobile banking inquiries, such as password resets or technical issues, dial (831) 264-4003. This way, you can quickly connect with a knowledgeable representative.

Email Assistance

If you prefer written communication, you can send an email to 1st Capital Bank's customer service. Avoid including sensitive information like account numbers or social security numbers in your email. Use it to start the conversation or share general information about your query. You can find the email address for customer service on the bank’s official website.

Online Banking Resources

1st Capital Bank provides an Online Banking Resources Guide. This guide includes tutorials and demonstrations to help you navigate their online banking platform effectively. It serves as a helpful tool for accessing various online banking services.

Branch Visits

If you prefer face-to-face interaction, you can visit one of 1st Capital Bank's branches. The main branch is located in Monterey, California. Here, you can meet with a customer service representative for assistance with account inquiries, loan applications, or other financial services.

Contacting 1st Capital Bank's customer service is simple. Whether you choose phone support, email, online resources, or an in-person visit, the bank aims to provide various options for support. Provide clear and concise information when reaching out to ensure your concerns are addressed effectively.

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