HobbyTown's Convenient Return Policy

HobbyTown, a popular destination for hobbyists and enthusiasts, offers a customer-friendly return policy designed to ensure a smooth shopping experience. Whether you've purchased a model kit, RC vehicle, or other hobby supplies, HobbyTown's return policy covers various scenarios, from general returns to defective items. Here’s a detailed breakdown of their return policy to help you navigate returns with ease.

General Return Policy

HobbyTown allows customers to return new and unused products within 30 days of purchase for a refund or store credit. To qualify for a return, items must be in their original, unused condition, with all packaging and accessories intact. Proof of purchase, such as a receipt or order confirmation, is required to process your return efficiently.

It’s important to note that original shipping costs are non-refundable, but since most items are shipped for free under their $99 free shipping policy, this typically isn’t an issue for customers. In very rare cases, HobbyTown reserves the right to charge a 15% restocking fee on returned merchandise that requires significant labor to process.

If you’re outside the 30-day window, HobbyTown still encourages you to reach out to them, as they aim to offer solutions tailored to your specific situation.

How to Start a Return

Starting a return at HobbyTown is easy and can be done online or with help from their customer service team. You have two options:

• Online Return: Visit the HobbyTown website and use their online return portal to initiate the process. This method is fast and convenient.
• Customer Service Assistance: If you prefer personalized help, you can contact HobbyTown’s support team via phone, email, or live chat. Their representatives will guide you through the return process.

Damaged Package Claims

If your package arrives damaged, you need to contact HobbyTown within 48 hours of receiving it to report the issue. Damaged package claims can be filed directly with HobbyTown, and they may request that the damaged products be shipped back for inspection. Additionally, you may be asked to provide photos of the damaged items and packaging to help expedite the claim process. Once the damage is verified, HobbyTown will work with you to resolve the issue, whether through a refund, replacement, or other suitable solutions.

Lost Package Claims

In the unfortunate event that your package doesn’t arrive, HobbyTown offers full support for lost package claims. Since all packages shipped by HobbyTown are insured for their full value, customers can rest assured that if their order is lost in transit, HobbyTown will either replace the package, credit your account, or offer a full refund.

Defective Merchandise Return Policy

If you receive an item that is defective, contact HobbyTown’s customer service immediately. Most manufacturers allow HobbyTown to process warranties directly, which can simplify and speed up the return process. However, in some cases, the manufacturer may prefer to handle the warranty claim themselves. If the manufacturer does not meet your expectations, HobbyTown encourages you to reach out so they can assist further.

Please note that HobbyTown reserves the right to refuse merchandise that is found to be free of defects after inspection.

Holiday Return Policy

During the holiday season, HobbyTown understands that gift shopping can start early, so they offer an extended return period. For items purchased between November and December, customers have until January 15th of the following year to return or exchange items. This holiday return policy is ideal for those who want to ensure their gift recipients have ample time to decide whether to keep or exchange their presents.

Return Shipping Responsibility

HobbyTown is not responsible for return shipping costs, meaning customers are responsible for paying the return shipping fees when sending items back to the company. Be sure to choose a reliable shipping method and include proper tracking to ensure your return is received.

Why HobbyTown's Return Policy is Friendly

HobbyTown’s return policy is structured with customer convenience in mind. The flexibility to return unused products within 30 days, combined with options for store credit or refunds, ensures customers can shop confidently. Their policies for handling damaged and defective merchandise demonstrate their commitment to customer satisfaction, while their extended holiday return window shows a thoughtful approach to seasonal shopping. By offering both online and personalized return options, HobbyTown makes it easy for customers to resolve issues quickly and efficiently.