Return Policy of Grain Marketing Board

The Grain Marketing Board (GMB) is a key organization in Zimbabwe, focusing on food security by managing grain marketing and distribution. The GMB has a comprehensive return policy to address customer concerns effectively.

General Return Policy

What should customers know about returning products? The GMB allows returns for reasons such as product defects, unsatisfactory quality, or incorrect deliveries. To start a return, customers must contact GMB customer service within seven days of receiving the product.

The team will guide them through the steps for returning the product. The GMB aims to process returns and resolutions promptly. For returns to be accepted, products must be in their original condition, unused, and in their original packaging. The GMB reserves the right to assess the returned product before issuing a refund or replacement.

Special Holiday Return Policy

What is the special holiday return policy? During holidays or peak seasons, the GMB extends the return period. Customers can initiate returns within fourteen days from the date of receipt. This policy adds flexibility for customers during busy times, ensuring that satisfaction remains a priority.

Contacting Customer Service

How can customers contact GMB for assistance? The GMB has a dedicated customer service department ready to address inquiries and return requests. For contact details, customers can visit the official GMB website at www.gmbdura.co.zw. This website provides essential information on reaching the customer service team via email or telephone, enabling quick assistance with returns and other concerns.

The Grain Marketing Board prioritizes a fair return policy for its customers. The standard return period is seven days, while the holiday policy extends it to fourteen days. Customers can easily contact the reliable customer service team for assistance with returns or other inquiries.