How to Contact Genesco Customer Service and Their Return Policy

Genesco is a leading specialty retailer that operates a variety of footwear, headwear, and accessory brands. It is important to know how to contact their customer service and the details of their return policy. This article provides clear guidance on reaching Genesco customer service and understanding their return policy.

Contacting Genesco Customer Service

What are the ways to reach Genesco customer service if you have questions or need assistance?

Phone: Genesco offers a customer service phone line for immediate assistance. You can find the phone number on their website, your packing slip, or your receipt. Have your order details ready to make the process quicker.
Email: You can also email Genesco customer service. Write a detailed email explaining your issue and send it to the address listed on their website. Include all relevant information to help the representative assist you efficiently.
Online Support: Their website features an online support option. You can initiate a live chat with a representative for quick assistance. Look for the chat icon on the website.

Genesco's Return Policy

What should you know about Genesco's return policy?

Timeframe: Returns are generally accepted within 30 days from the date of purchase. Make sure to keep your receipt or order confirmation as proof of purchase.
Condition of the Item: Items must be in their original condition and packaging. Keep all tags, labels, and accessories. Genesco may refuse returns if items are not in their original state.
Return Process: To start a return, contact Genesco customer service using one of the methods above to request return authorization. Follow the provided instructions carefully for a smooth return.
Refund Options: After inspecting the returned item, Genesco will process your refund. Typically, it will be issued to the original form of payment. It may take a few business days for the refund to appear. You may also be offered an exchange or store credit.
Exceptions: Some items may be marked as final sale and cannot be returned or exchanged. Check the product description or contact customer service for clarification.

Familiarizing yourself with Genesco's return policy will help ensure an easy return experience.

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