Famous Footwear Return Policy and Extended Holiday Return Policy

Famous Footwear offers a customer-friendly return policy. The company understands that customers may need to return or exchange their purchases for various reasons. They provide a hassle-free experience and an extended holiday return policy for stress-free shopping during the holiday season. Here are the details.

Regular Return Policy

Famous Footwear allows returns or exchanges within 60 days of purchase. To qualify, items must be unworn, in original condition, and include proof of purchase such as a receipt or packing slip. Customers can return items either in-store or online.

Refunds for purchases made with credit/debit cards will go back to the original payment method. Cash refunds are available for in-store purchases. If returning an online purchase in-store, customers will receive an immediate refund. Online returns may take a few days for processing.

Online Returns

For online shoppers, Famous Footwear provides an easy return process. Customers can log into their account and start a return request from their order history. A prepaid return label will be provided for shipping.

Customers cover the return shipping costs, which will be deducted from the total refund. After the merchandise is received and processed, Famous Footwear issues the refund.

Extended Holiday Return Policy

Famous Footwear accommodates holiday shoppers with an extended return policy. Purchases made between November 1 and December 24 can be returned or exchanged until January 31 of the following year. This allows customers to shop for gifts without strict return deadlines.

The same terms apply to the extended holiday return policy as the regular one. The items should be in original condition, include proof of purchase, and be returned within the specified time frame.

Exceptions and Restrictions

There are some exceptions to the return policy. Personalized or customized items, like monogrammed shoes, cannot be returned unless defective or damaged. Additionally, items marked as "final sale" do not qualify for returns or exchanges.

The return policy may differ for items purchased from Marketplace partners. Customers should review the partner's return policy for specific return or exchange procedures.

Famous Footwear offers a flexible return policy to enhance the shopping experience. With a generous 60-day return window and an extended holiday policy, customers can shop with confidence. Whether returning items in-store or online, Famous Footwear aims to make the return process seamless.

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