Family Video Return Policy

Family Video is a prominent movie and game rental store with various locations across the United States. They offer a significant collection of movies, TV shows, and video games, ensuring a convenient entertainment experience for customers. Their return policy is clear and straightforward.

General Return Policy

Family Video allows customers to return rented items within a specific timeframe. If you are dissatisfied with a rental, have finished watching it, or no longer wish to keep it, you can return it to any Family Video store within the rental period to avoid further charges.

To qualify for a return, items must be in their original condition and include all accompanying materials, such as DVD or Blu-ray discs, cases, and inserts. The items must also be returned with the original rental receipt.

Rental Periods and Late Fees

It is essential to adhere to the rental periods set by Family Video to avoid additional charges. Rental periods for movies and TV shows are typically two nights, while video games can be rented for up to five nights.

If items are not returned within the agreed-upon rental period, late fees may apply. The late fee will vary based on the type of item rented and the duration of the delay. Family Video is open to understanding unforeseen circumstances. It is advisable to contact their customer service for guidance in such cases.

Holiday Return Policy

During special occasions, such as holidays, Family Video may offer a more generous return policy. Policies may change, so it is important to check for the most up-to-date information. Customers are encouraged to contact customer service for current details regarding the holiday return policy.

Customer Service

Family Video prioritizes excellent customer service and provides multiple channels for assistance regarding their return policy. If you have any questions about returns, late fees, or other concerns, you can contact them via phone or email.

For immediate assistance, you can reach their customer service team by calling +1-888-332-6843. Alternatively, you can send an email with your query to [email protected]. Their dedicated team is committed to addressing inquiries promptly.

Family Video strives to make the rental experience enjoyable for customers. With a clear return policy and a focus on customer satisfaction, they aim to meet the needs of all movie and game enthusiasts. Reviewing their return policy guidelines, especially during holidays, will ensure accurate and up-to-date information.