Family Christian's Return Policy: Hassle-Free and Customer-Oriented
Family Christian is a well-known retailer for Christian books, gifts, and religious accessories. Their return policy emphasizes customer satisfaction and aims to make the return process easy and convenient.
General Return Policy
Family Christian provides a hassle-free return policy for most items within 30 days of purchase. Whether you bought the product online or in-store, returns can be made within this period.
To return an item, it must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Note that refunds are not available for digital products, clearance items, or gift cards unless they are defective.
Special Holiday Return Policy
During the holiday season, Family Christian offers an extended return policy. Purchases made between November 1 and December 24 can be returned until January 31 of the following year. This allows customers additional time to decide on their purchases during the holiday shopping season.
Online Returns
Returning an online purchase from Family Christian is simple. You have two options for returning items:
-
In-Store Return: Return the item to any Family Christian store. Bring the product along with the original packing slip or order confirmation email. A store associate will assist you with the return and issue your refund.
-
Mail Return: If visiting a store is not possible, initiate a mail return. Contact Family Christian's customer service via email or phone to obtain a Return Authorization Number. Securely package the item, include a copy of the original receipt or packing slip, and affix the return shipping label. Send the package back within the designated return period. A refund will be issued after the company processes your return.
Contacting Family Christian Customer Service
For questions or assistance regarding the return process, Family Christian's customer service team is available. You can contact them through:
Email: [email protected]
Phone: 1-888-319-0319
Family Christian is dedicated to providing prompt and helpful support to address any concerns.
With a customer-centered return policy and responsive customer service, Family Christian prioritizes the shopping experience. Their extended holiday return period and flexible options for online returns enhance convenience for customers.
