How to Contact EXPRESS Customer Service and What Is Their Return Policy

Express is a well-known fashion retailer offering trendy clothing for men and women. If you have questions about your Express purchases or need details about their return policy, you can easily reach out to their customer service. This article provides clear guidance on how to contact Express customer service and summarizes their return policy.

Contacting EXPRESS Customer Service

Express provides several options to connect with their customer service team. Here are the main ways to reach them:

1. Phone

   You can quickly contact Express customer service by calling their toll-free number at 1-888-397-1980. Representatives are available to assist you from 8 am to 10 pm EST, Monday through Friday, and 9 am to 8 pm EST on weekends. Have your order details ready to help them assist you promptly.

2. Live Chat

   Prefer a direct conversation? You can use the live chat feature on their website. Visit the Contact Us page on Express.com and click the "Chat Now" button. A chat window will open, allowing you to communicate with a customer service representative during business hours.

3. Email

   For non-urgent matters or written communication, you can send an email to Express customer service at [email protected]. Include your order number, contact details, and a clear description of your issue. You can expect a response within 24-48 hours.

4. Messaging

   You can also reach out to Express customer service via messaging on their website. Simply go to their Contact Us section and fill out the messaging form to get assistance.

EXPRESS Return Policy Overview

Knowing the return policy of a retailer is important for a smooth shopping experience. Express has a clear return policy with the following key points:

1. Timeframe

   Express allows returns within 60 days for both online and in-store purchases. This period starts from the purchase date. If you miss this window, you may not receive a refund.

2. Condition of Items

   To qualify for a full refund, items must be returned in their original, unworn, and unwashed condition. Keep all tags and labels intact. Express may refuse a refund if an item is damaged, stained, altered, or does not meet their return criteria.

3. Return Methods

   You can return items by bringing them to any Express store for free processing. If you ordered by mail, you can send the item back using the prepaid shipping label included with your order.

4. Refund Process

   After receiving your returned item, Express will inspect it to ensure it meets their return policy. If approved, they will process a refund to your original payment method. It may take a few business days for the refund to appear in your account.

Please note that specific items marked as "final sale" may have different return conditions. Check the product description or contact customer service with any questions about individual items.