How to Contact Dillard's Customer Service and Understand Their Return Policy

Dillard's is a well-known American department store chain offering a variety of products, including clothing, accessories, cosmetics, and home goods. If you need help with a Dillard's purchase or the company's policies, this guide provides clear information on how to contact customer service and explains their return policy.

Contacting Dillard's Customer Service

Dillard's offers several ways for customers to reach their service representatives. You can choose from online communication or phone support.

• Customer Service Phone Number

  • Call Dillard's customer service at 1-800-345-5273.
  • Operating hours are Monday through Saturday, from 7 am to 12 am (CST), and Sunday, from 9 am to 7 pm (CST).
  • Have your inquiry details ready when you call.

• Online Contact Form

  • Go to Dillard's official website at www.dillards.com.
  • Scroll to the bottom of the homepage and click "Contact Us" under the "Customer Service" section.
  • Complete the online contact form with your name, email address, phone number, and inquiry details.
  • Click "Submit" to send your message. Expect a response via email or phone.

• Live Chat Support

  • Visit www.dillards.com and click the "Chat Now" button in the bottom-right corner of the page.
  • Fill out your name and email address.
  • Start a live chat with a Dillard's customer service agent to discuss your concerns.

Dillard's Return Policy

Knowing a store's return policy is important when making purchases. Here’s a brief overview of Dillard's return policy:

• Return Timeframe

  • Customers can return products within 30 days of the purchase date.
  • The return period may be extended for certain items, like gifts during the holiday season.

• Product Condition

  • Returned items must be in their original condition, unworn, unwashed, and have all original tags attached.
  • Beauty and cosmetic items should be unopened and in their original packaging to be eligible for return.

• Proof of Purchase

  • A receipt or proof of purchase is required to process returns.
  • If a receipt is not available, returns may be accepted at Dillard's discretion, possibly providing store credit.

• Refund Method

  • Eligible refunds will typically be issued in the same manner as the original payment method.
  • It can take several business days for the refund to appear on your statement, depending on your bank or credit card provider.

• Special Return Cases

  • There are specific guidelines for returning special items, such as formal dresses, furniture, and electronics.
  • It's recommended to check their website or contact customer service for detailed information on these cases.

By being aware of these return policy details, you can have a smoother experience when returning or exchanging items purchased from Dillard's.