Return Policy of Designer Brands
Designer Brands is known for its stylish and high-quality shoes, handbags, and accessories. If you need to return or exchange your order, it's important to know Designer Brands' return policy and any special provisions.
General Return Policy
Designer Brands has a clear return policy. If you are not fully satisfied with your purchase, you can return or exchange it within 60 days of receipt. The product must be unused and in its original condition, including all packaging and tags intact.
Online Returns
Returning or exchanging an item purchased online is simple. You have two options to initiate the return:
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In-store returns: Bring the item, along with the original packing slip or order confirmation email, to any Designer Brands store. An associate will assist you.
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By mail: Contact Designer Brands' customer service to obtain a return authorization number. You can call their customer service line at 1-800-837-9010 or email them at [email protected]. Mark the return authorization number on the outside of the package.
Use a trackable shipping method when mailing your return. Once the return is processed, you will receive a refund to the original payment method or a store credit, based on your choice.
Holiday Return Policy
During the holiday season, Designer Brands offers a special return policy. For orders placed between November 1 and December 24, the return window is extended. Products purchased during this period can be returned or exchanged until January 31 of the following year.
Exclusions and Considerations
There are important considerations and exclusions to note:
- Final sale items: Items marked as "final sale" or "clearance" may not be eligible for return or exchange. Review product details before purchasing if you are unsure.
- Damaged or defective items: If you receive a damaged or defective item, inform Designer Brands' customer service right away. They will assist you with the return process and may arrange for a replacement or refund.
- Return shipping fees: Designer Brands covers return shipping costs for damaged, defective, or incorrect items. For returns based on personal preference, the customer typically pays the return shipping fees.
Review the full return policy on the Designer Brands website for more details and specific instructions regarding returns and exchanges.
