Crate and Barrel Return Policy: Hassle-free Returns and Extended Holiday Policy
Crate and Barrel is a well-known retailer of furniture and home accessories. They focus on offering high-quality products and outstanding customer service. This article provides a clear outline of Crate and Barrel's return policy, including details on their extended holiday return policy.
Regular Return Policy
Crate and Barrel allows customers to return eligible items within 30 days of purchase. The item must be in its original condition, unused, and include the original receipt or packing slip. Customers have two options for returning items:
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In-store Returns: Customers can return eligible items to any Crate and Barrel store location within 30 days. It is advisable to bring the original receipt or packing slip. Once processed, customers may choose to receive a refund via the original payment method or store credit.
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Online Returns: Customers who made a purchase online can return items using a straightforward shipping process. By accessing their online account, they can initiate a return and print a prepaid return shipping label. After securely packing the item, customers should affix the label and drop the package off at a designated shipping location. Once the return is received and verified, Crate and Barrel will issue a refund or store credit.
Some items may have specific return restrictions, such as personalized or Final Sale items. Customers should check the product's return policy online or contact customer service for assistance.
Extended Holiday Return Policy
During the holiday season, Crate and Barrel offers an extended return policy to facilitate gift returns. Customers can return eligible items purchased between November 1 and December 31 until January 31 of the following year.
This extended policy follows the same guidelines as the regular return policy, including the need for the original receipt or packing slip and the condition of the item. This allows customers to purchase gifts in advance with confidence, as recipients have time to return or exchange items if needed.
Items purchased from a Crate and Barrel Baby or Kids registry have a 90-day return period from the event date, providing added convenience for families.
Exceptions and Additional Information
There are a few exceptions and important details regarding returns:
- Large furniture or oversized items may require scheduling a pick-up or must be returned by contacting customer service.
- Gift cards and e-gift cards are non-returnable.
- Returns made without a receipt or packing slip may only receive store credit at the current selling price.
- Returns for items bought from a Crate and Barrel outlet store must be processed at the same outlet location.
Customers are encouraged to review the return policy available on the Crate and Barrel website or contact customer service for any questions or clarifications about specific purchases.
