How to Contact Claro Puerto Rico Customer Support and Understand Their Return and Warranty Policies

This article provides guidance on how to reach Claro Puerto Rico's customer support and details their return and warranty policies.

Contacting Claro Puerto Rico Customer Support

Claro Puerto Rico's customer support can be contacted through several convenient channels:

1. Phone: Call Claro Puerto Rico’s customer service hotline at 1-787-774-2500. This number works for both mobile and landline users.

2. Email: Send an email to [email protected]. Include detailed information about your query or issue.

3. Online Chat: Use the online chat feature on their official website. Visit Claro Puerto Rico and look for the chat option to talk with a representative.

Understanding Claro Puerto Rico's Return Policy

Claro Puerto Rico's return policy allows customers to request returns or exchanges within a certain timeframe. Key points include:

1. Timeframe: Products can be returned or exchanged within 15 calendar days from the purchase date.

2. Condition: Products must be in their original condition, including all accessories, manuals, and packaging. No signs of tampering or misuse should be evident.

3. Proof of Purchase: A valid proof of purchase, such as a receipt, is necessary when requesting a return or exchange.

4. Refund and Exchange Process: After meeting return requirements, Claro Puerto Rico will process your request. You may receive a refund or an exchange for another product.

Note that certain product categories, like prepaid phone cards, are non-refundable.

Claro Puerto Rico's Product Warranty Policy

Claro Puerto Rico offers warranties for eligible products. Here’s an overview:

1. Duration: Warranty durations vary by product. Generally, the warranty period is one year from the date of purchase.

2. Coverage: The warranty covers defects in materials and workmanship. If a product malfunctions due to manufacturing defects within the warranty period, Claro Puerto Rico will repair or replace it at no cost.

3. Exclusions: Warranty coverage does not include damages from misuse, accidents, unauthorized modifications, or events out of Claro Puerto Rico's control.

4. Claim Process: For a warranty claim, present valid proof of purchase with the defective product. The customer support team will assist in the steps needed to return the product for repair or replacement.

Carefully read and understand Claro Puerto Rico's warranty terms to ensure you meet all necessary requirements when submitting a claim.