Citi Trends Return Policy: Easy Returns and Hassle-Free Exchanges
Citi Trends is a retailer known for its trendy fashion apparel and accessories. They have created a clear return policy to ensure customer satisfaction and convenience. This article outlines Citi Trends' return policy, including special provisions for the holiday season.
Website: Citi Trends
Basics of the Citi Trends Return Policy
Citi Trends allows returns or exchanges for most items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached.
You can choose from two return options:
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In-Store Returns: Customers can return items at any Citi Trends store location. Bring your purchase receipt or packing slip, and a store associate will assist you with the return.
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Mail Returns: For those who cannot return items in person, Citi Trends allows returns by mail. Fill out the return form included with your shipment, indicating the reason for the return. Enclose this form with the item, affix the prepaid return shipping label, and drop it off at your nearest postal office.
Special Holiday Return Policy
During the holiday season, Citi Trends extends its return policy to accommodate gift-givers and recipients. Items purchased between November 1 and December 24 can be returned or exchanged until January 15 of the following year. This extension offers more flexibility during the busy shopping period.
Exceptions and Specific Conditions
Be aware of some exceptions and specific conditions related to returns at Citi Trends:
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Final Sale Items: Items marked as "final sale" are non-returnable and cannot be exchanged. This includes intimate apparel, cosmetics, and pierced jewelry for hygiene reasons. Always check the product description or consult a store associate before making a purchase.
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Online Purchases In-Store Returns: If you return an online purchase in-store, the refund will be issued as online store credit. Returns of online purchases by mail will be refunded in the original form of payment.
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Price Adjustments: If an item goes on sale within 14 days of your purchase, you can receive a price adjustment. Present your original receipt or packing slip within the 14-day window to get a refund for the difference.
Contact Citi Trends Customer Service
If you have questions or need assistance regarding Citi Trends' return policy, contacting their customer service is easy:
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Customer Service Email: For non-urgent inquiries, email [email protected].
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Customer Service Phone Number: Reach Citi Trends' customer service team by calling 1-877-244-5431.
Citi Trends aims to provide excellent customer service, ensuring your shopping experience is enjoyable and hassle-free.
