How to Contact Burlington Stores Customer Service and What is Their Return Policy

If you have questions or concerns about your experience with Burlington Stores, their customer service team is ready to help. This article outlines how to contact Burlington Stores customer service and provides an overview of their return policy.

Contacting Burlington Stores Customer Service

Burlington Stores offers various ways for customers to reach out efficiently. Here are the methods available to contact their customer service:

1. Phone: The primary method to reach Burlington Stores customer service is by phone. You can call their toll-free number, 1-855-355-2875, to speak with a representative. The customer service team is available Monday to Friday, from 8:00 am to 8:00 pm Eastern Time.

2. Email: You can also contact Burlington Stores by sending an email to [email protected]. Include your questions, concerns, or feedback, along with relevant details like your order number.

3. Live Chat: Burlington Stores provides a live chat feature on their website. This option allows you to interact in real-time with a customer service representative who can assist you with your inquiries. Simply visit their website and look for the "Live Chat" option during business hours.

Burlington Stores Return Policy

Knowing a store's return policy can enhance your shopping experience. Burlington Stores has a straightforward return policy with the following key elements:

1. Timeframe: Customers can return or exchange most items within 30 days of the purchase date, with some exceptions for specific product categories.

2. Condition of Items: Items must be unused, unworn, and undamaged to be eligible for a return or exchange. They should be in their original packaging with all tags attached. Burlington Stores may reject returns if these criteria are not met.

3. Proof of Purchase: A valid proof of purchase is necessary to process returns or exchanges. This can include the original receipt, gift receipt, or order confirmation email.

4. Refund Method: Burlington Stores issues refunds in the original form of payment. If the original payment method is not available, a merchandise credit may be provided.

5. Non-Returnable Items: Certain items cannot be returned, including swimwear, intimate apparel, pierced jewelry, opened CDs/DVDs, and clearance items marked as final sale.

6. Online Returns: If you purchased from the Burlington Stores website, you can return items by mail or in-store. The return process for online purchases may vary slightly from in-store purchases.

It is important to check for the most recent information regarding Burlington Stores' return policy before initiating a return.