Brooks Running Return Policy
Brooks Running is dedicated to providing great customer service. Their return policy supports this commitment. If you're not satisfied with your purchase, you can return or exchange it. Here are the details of their return policy.
Brooks Running Return Policy Overview
Brooks Running allows customers to return or exchange items within 90 days of purchase. To qualify for a return, products must be in original condition, unworn, and include all tags and packaging. Refunds are issued to the original payment method. Customers are responsible for return shipping costs, unless the return is due to an error by Brooks Running.
Returning Items to Brooks Running
To start a return, follow these steps:
- Visit the Brooks Running website.
- Find the "Returns" section in the main navigation menu.
- Click on "Returns" for detailed instructions.
- Fill out the required information, including your order number, email address, and reason for return.
- Print the return label provided and attach it to your package.
- Drop off your return package at a designated carrier location.
Once Brooks Running receives your return, they will process your refund promptly. It may take a few business days for the funds to appear, depending on your bank or credit card provider.
Exchanging Items
If you want to exchange an item for a different size, color, or style, follow the return steps outlined above. Indicate your preference for an exchange on the return form and specify the item you'd like instead. Brooks Running will ship the new item once your return is processed.
Brooks Running's Holiday Return Policy
During the holiday season, Brooks Running offers an extended return period for gift purchases. Items bought between November 1 and December 31 can be returned or exchanged until January 31 of the following year. This policy allows customers to shop for gifts without worrying about return deadlines.
Contacting Brooks Running Customer Service
For questions or concerns about the return policy, Brooks Running's customer service team is ready to help. You can reach them through the "Contact Us" page on their website or call their customer service hotline at 1-888-427-6257 during business hours.
Brooks Running's return policy prioritizes customer satisfaction. The return and exchange processes are straightforward. Keep the original packaging and tags to ensure a smooth return. With a holiday return option and responsive customer service, Brooks Running aims to meet the needs of its customers.
