Bobbi Brown Return Policy
Shopping for cosmetics is a highly personal experience. Bobbi Brown understands that even with detailed descriptions and reviews, a product may not meet your expectations. Their customer-friendly return policy makes it easier for you to shop without worry. In this article, we'll walk you through the Bobbi Brown return policy, ensuring you have all the information you need for a hassle-free returns process.
Return Policy Overview
Bobbi Brown stands by their products and wants you to be completely satisfied with your purchase. If for any reason you're not, they have a straightforward return policy in place. Products purchased from Bobbi Brown, either online or in-store, can be returned if they don't meet your expectations.
Time Frame for Returns
The time frame for returns is important to note. Bobbi Brown allows returns within 60 days of the purchase date. This is applicable to both online and in-store purchases. Always check their official website for the most accurate information.
Condition of Product
Return your product in a condition that shows minimal use. Bobbi Brown knows you'll need to try the product to see if it works for you. Gently used products are typically returnable, while heavily used items may not be eligible for return.
Original Packaging and Receipt
Return your item with the original packaging, if possible, and include the receipt or proof of purchase. This helps the team process your return quickly. If you've misplaced your receipt or packaging, contact customer service for assistance.
Processing Returns
For online purchases, Bobbi Brown often provides a pre-paid shipping label for returns. Pack your item and drop it off at the designated carrier. For in-store purchases, you should return the item to the original point of purchase.
Once your return is received and inspected, you will get an email regarding the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Exchanges and Defective Items
If you received a defective item or the wrong item, contact customer service right away to arrange for an exchange.
Gift Returns
If you received a Bobbi Brown product as a gift that isn't your style, returns on gifts are also permitted. You'll typically receive a gift credit for the value of your return, which you can use towards a product that better suits your preference.
Bobbi Brown's return policy is designed to give you peace of mind. Shopping for makeup should be a joyful occasion. If you need to make a return, rest assured that the process is user-friendly and customer-focused.
