Backcountry Return Policy

Backcountry offers a wide range of outdoor gear and apparel. Sometimes, you may need to return a purchase. Knowing the return policy is important for a smooth shopping experience. Backcountry has a customer-friendly approach to returns.

General Return Policy

You can return items to Backcountry within 30 days of purchase for a full refund or store credit. This applies if you're unsatisfied with the product, need a different size or color, or simply changed your mind. Backcountry makes the return process easy.

To start a return, contact Backcountry's customer service. They provide accurate contact details for inquiries on their website, though they do not list a specific email or phone number.

Returning Items

When returning an item, it must be in new and unused condition, with all original tags and labels attached. Note that certain products, including food, underwear, climbing equipment, and swimwear, cannot be returned due to hygiene and safety reasons.

Backcountry provides a prepaid return shipping label for convenience, but the return shipping cost will be deducted from your refund or store credit. You can also use your own shipping method by choosing any reputable courier service.

Holiday Return Policy

Backcountry understands holiday shopping. They extend the return window for items purchased between November 1 and December 31. You can return these items until January 31 of the following year.

This policy gives you confidence while shopping and allows enough time for gift exchanges or returns after the holiday season.

Refunds and Store Credit

When you process a return, you have two options: a full refund or store credit. If you choose a refund, it goes back to your original payment method within a reasonable time. For store credit, you will receive an electronic gift card for future purchases.

Keep in mind that original shipping charges are non-refundable, except if Backcountry made a shipping error or if the item received was defective.

Warranty Returns

Backcountry has a separate warranty return process for faulty or damaged items. If your purchase is covered under warranty, contact Backcountry's customer service for assistance. They will help you with the steps to resolve the issue.

Backcountry focuses on providing excellent customer service, and their return policy reflects this. With a generous return window, a prepaid shipping label option, and the choice between a refund or store credit, shopping with Backcountry is straightforward.

While specific customer service email addresses or phone numbers are not listed on their website, the provided contact details enable customers to seek support easily.

If you are unsatisfied with a Backcountry purchase or need to return an item, you can be confident that the company values your satisfaction and will address any issues efficiently.