The Return Policy of Alice + Olivia

Shopping for the perfect outfit can be exciting, but uncertainty about fit or style can cause hesitation. Knowing the return policy of your retailer is important for a stress-free experience. Alice + Olivia, known for their sophisticated and eclectic style, aims to provide a flexible and satisfying return policy.

A Generous Timeline for Returns

Alice + Olivia offers a generous return window. Customers can return items within 21 days of the delivery date. This allows you to try on items and decide if they fit your style and needs. Their return policy ensures you have the time to make the right choice.

Condition of Items

Returns should be in new, unused condition, with all original tags attached. Clothes must be free from wear, wash, or damage to remain sellable. If you return an item that is damaged, worn, or altered, the return may be declined, and the item sent back to you.

Return Process

Initiating a return with Alice + Olivia is straightforward. You need to:

Visit their Returns Center on the website.
Enter your order number and ZIP code to start.
Follow the instructions to print a prepaid return shipping label.
Package your return item securely and attach the label.
Drop off the package at any UPS location.

Alice + Olivia strives to process returns promptly, but it may take up to two weeks for your refund to be issued. Refunds are credited to the original form of payment, minus any shipping fees, which are non-refundable.

Exchanges and Store Credit

If an item isn’t the correct size or what you expected, Alice + Olivia offers exchanges for the same item in a different size. Alternatively, you can opt for store credit for a different choice. This policy helps ensure you find something you love.

Final Sale Items

Some items may be marked as "Final Sale," meaning they are not eligible for return or exchange. These often include heavily discounted items or those part of special promotions. Always check product descriptions and promotional details to avoid disappointment.

Customer Service

Alice + Olivia's customer service team is available to help with any issues regarding returns or your shopping experience. They provide assistance and support for any questions or clarifications about the return policy.

Visit Alice + Olivia’s Website

To review the full return policy or initiate a return, customers can visit the Alice + Olivia website. Here you’ll find the latest collections and other brand information.

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