Pedal Pub: Enhancing Customer Support with AI
Pedal Pub offers a one-of-a-kind experience where participants ride on a large, multi-person bike while enjoying drinks in a social setting. Riders are seated at bar-style stations with individual pedals and drink holders, while a designated driver steers the vehicle. The concept is designed to be fun, eco-friendly, and perfect for group events such as birthday parties, corporate team-building activities, and bachelorette or bachelor parties.
The Challenge:
Pedal Pub, a fast-growing experience company offering a unique and eco-friendly social activity, has quickly became a favorite in cities across the US. As the company expanded, it experienced a surge in interest, with potential customers discovering Pedal Pub through online searches and other channels. Many of these customers sought information about pricing, routes, and booking processes before making their reservations.
This rising volume of inquiries presented both a challenge and an opportunity: how to effectively engage potential customers and streamline the booking process to convert interest into action. Pedal Pub recognized the importance of providing quick and accurate information to ensure a seamless customer experience.
“Our goal was to create an exceptional experience for every customer, from their first inquiry to their booking. We needed a scalable way to engage with customers effectively and provide instant support that encouraged them to take the next step.”
The Solution:
To meet this growing demand, Pedal Pub partnered with AskHandle, an AI-powered customer support platform designed to enhance engagement and streamline interactions. With AskHandle, Pedal Pub could efficiently assist customers while continuing to deliver the personalized service that defines its brand.
Pedal Pub seamlessly connected its key information—such as pricing, routes, and booking steps—to the AskHandle Command Center, enabling the AI to provide instant and accurate support. Each location was assigned its own AI agent, tailored to its specific offerings, ensuring a localized and personalized experience for customers.
Visitors to Pedal Pub’s website can now interact with the AI agent in real time, receiving support and answers to their questions 24/7. This enhanced engagement not only simplifies the customer journey but also encourages faster decision-making and increases bookings.
“AskHandle was a seamless fit for us. Customers love getting instant support! Our owners have also benefited as they are able to focus more time on growing their business and less time on the phone answering tedious questions”
The Result:
The integration of AskHandle has redefined customer engagement for Pedal Pub, driving higher satisfaction and more bookings. Key benefits include:
- Faster Engagement: Instant responses from the AI agent have made it easier for potential customers to get the information they need, reducing barriers to booking.
- Effortless Scalability: Within just twelve months, Pedal Pub expanded into eight new cities, while the AI agent scaled effortlessly to provide tailored support for each location.
- Improved Customer Experience: With accurate, 24/7 support, customers enjoy a more convenient and engaging journey from inquiry to booking.
“AskHandle has transformed the way we operate. It’s helped us engage customers more effectively, turn interest into bookings, and seamlessly scale as we expand into new cities.”
With the integration of AskHandle’s AI customer support agents, Pedal Pub has enhanced its connection with potential customers, streamlined the booking process, and achieved efficient scalability. This partnership allows Pedal Pub to stay focused on delivering exceptional customer experiences, ensuring every ride is enjoyable, seamless, and stress-free as the business continues to expand.
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