Yihaodian's Return Policy: Hassle-Free Shopping Experience

Yihaodian is a leading e-commerce platform in China. It offers a wide selection of products and excellent customer service. Customers may occasionally need to return an item. Yihaodian has a flexible and customer-friendly return policy to ensure a hassle-free shopping experience.

Yihaodian's General Return Policy

Yihaodian has a return window of 15 days from the date of purchase. Customers can return any unsatisfactory or defective item within this timeframe. To start a return, customers should contact Yihaodian's customer service. This policy applies to all products, except perishable goods and personalized items.

The return process is straightforward. After contacting customer service, they will guide customers through the steps needed to return the item. Refunds are processed to the original payment method within a reasonable timeframe.

Special Holiday Return Policy

During special holidays, such as Chinese New Year or the Mid-Autumn Festival, Yihaodian extends the return window to accommodate travel and celebrations. The specific details of this holiday return policy can change, so customers should check Yihaodian's website for temporary policy information. It is wise to confirm any modified return policies before making a purchase during festive seasons.

Contacting Customer Service

For inquiries or assistance regarding Yihaodian's return policy, the customer service team is available to help. Customers can visit Yihaodian's website at www.yihaodian.com to navigate to the "Contact Us" page for various contact methods, including email and phone.

To reach customer service via email, send your questions to [email protected]. For direct assistance, customers can call the customer service hotline at +86-400-023-2333.

Yihaodian's customer service team is dedicated to resolving any issues promptly and efficiently. Their professional agents strive to ensure customer satisfaction throughout the return process.

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