Wilco's Hassle-Free Return Policy

Wilco aims to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not meet your expectations, leading to the need for a return or exchange. To assist you, we have a hassle-free return policy.

General Return Policy

Wilco allows customers to return most products within 90 days of purchase, provided they are in original condition and accompanied by proof of purchase. This gives you time to evaluate your purchase.

Returning an item is simple, whether you purchased in-store or online. For in-store purchases, bring the product and your receipt to any Wilco location. Our staff will assist you with the return.

For online purchases, follow these steps:

1. Fill out the return form on our website at wilco.coop/returns with your order number, product details, and reason for the return.
2. Once submitted, our customer service team will review your request and send further instructions via email.
3. Pack the item securely, including all original packaging and accessories, and affix the provided return label.
4. Drop off your package at your nearest post office or shipping courier. Customers are responsible for return shipping costs, except for damaged or defective products.
5. Upon receipt, our team will inspect the item for compliance with our return policy.
6. If the return is accepted, a refund will be issued to your original payment method within a reasonable timeframe.

Some product categories may have additional requirements or restrictions. These include live plants, livestock, firearms, and ammunition. Please review the specific policies for these items before purchasing.

Special Holiday Return Policy

During the holiday season, Wilco extends its return policy for gift-giving. Products purchased between November 1 and December 31 can be returned until January 31 of the following year. This allows ample time for returns and exchanges.

For more information about Wilco and our policies, please visit our website at www.wilco.coop. Here you can find additional details on our return policy, along with a wide range of products and services.

At Wilco, we value your trust in our products. Our hassle-free return policy is designed to give you flexibility and peace of mind when shopping.