White House Black Market Return Policy

White House Black Market is a popular fashion retailer specializing in women's clothing, accessories, and footwear. Knowing the return policy is important for a smooth experience.

Standard Return Policy

White House Black Market allows returns or exchanges within 60 days of purchase for most items bought online or in-store. Products must be unworn, unwashed, and in original condition with all tags attached.

To initiate a return, customers have several options:

• In-store Returns: Items purchased online can be returned to any White House Black Market store in the United States. Customers should bring the original packing slip or order confirmation email along with the merchandise.

• Mail-in Returns: Customers can also return online purchases by mail using the return shipping label included in the original package. The shipping cost for returns is non-refundable.

Refunds will be issued in the original form of payment once the return is processed. It may take up to 10 business days for the refund to appear in the customer's account.

In-Store Purchases

For items purchased at a physical White House Black Market store, returns and exchanges must be done at any store location in the United States. The same conditions apply: items must be in original condition and returned within 60 days. Customers must provide the original receipt as proof of purchase.

Extended Holiday Return Policy

During the holiday season, White House Black Market offers an extended return policy for gift purchases. Gifts bought between November 1 and December 24 can be returned or exchanged until January 31 of the following year. The standard return conditions still apply: items must be unworn and in original condition, accompanied by the original packing slip or order confirmation.

Exclusions and Exceptions

Certain items are not eligible for return or exchange. This includes:

• Final Sale items
• Undergarments and shapewear
• Earrings for pierced ears
• Personalized or monogrammed items
• Fragrances and cosmetics (due to health and safety)
• Items marked as non-returnable or non-refundable

Review product details and the return policy before purchasing items in the non-returnable category.

White House Black Market offers a friendly return policy to ensure a straightforward return experience. With a 60-day return window and flexible options for both in-store and mail-in returns, customers can easily return or exchange unsatisfactory items. The extended holiday return policy provides added convenience during the gift-giving season. Adhering to the guidelines and reviewing any exclusions will help customers enjoy a seamless shopping experience with White House Black Market.