What is Walmart's Return Policy?

What do you need to know about Walmart's return policy? Many customers have questions regarding returns at Walmart. Here are the details to help you understand the process.

Returning In-Store Purchases

When you buy an item at Walmart, you can return it if you are not satisfied. Most items can be returned within 90 days. Electronics, such as computers and televisions, have a shorter return window of 30 days.

To return an item in-store, bring the product, original packaging, receipt, and any accessories. Walmart staff will assist you with the return and help you get a refund or store credit.

Online Purchases

The return process for online purchases differs slightly. You can return most items by mail or in-store. To return by mail, initiate the process through your online account and follow the instructions.

For in-store returns of online purchases, bring the item, packing slip, and payment method used. Walmart associates will assist you in processing your return.

Non-Returnable Items

While Walmart has a generous return policy, some items are non-returnable. These include opened media products like DVDs and video games, prepaid cards, and opened health and beauty products. Items purchased from third-party sellers on Walmart.com may also have different return policies, so check those specific policies.

Special Cases

Certain situations may require a unique approach to returns. For damaged or defective items, Walmart typically provides a full refund or exchange, even if the item is outside the normal return window.

Returns for Walmart Marketplace items are subject to individual seller policies. Check for specific information regarding those items.

Extended Holiday Return Policy

During the holiday season, Walmart often extends its return policy. Items purchased as gifts in November and December can typically be returned until the end of January the following year. This extended policy allows customers reassurance when making holiday purchases.

Familiarizing yourself with Walmart's return policy will enable you to shop with confidence, knowing you have options if a purchase does not meet your expectations.