What Is Old Navy's Return Policy?

When shopping at Old Navy, you may find yourself questioning what happens if something doesn't quite fit or isn't what you expected. Returning items can be a hassle or a breeze depending on the store's policy. Let's break down Old Navy's return policy so you can shop confidently!

What’s the Timeframe for Returns?

You typically have a generous window when it comes to returning items to Old Navy. Here’s what you need to know:

• You can return most items within 30 days of purchase.
• If you have items with a receipt, you can expect a full refund to your original payment method.
• If you don’t have a receipt, you might still be able to return items, but the store will issue a merchandise credit based on the lowest selling price.

What Can You Return?

Old Navy offers a wide range of products, but not all items are eligible for return. Here’s a quick list of what you can generally return:

• Clothing for men, women, and children
• Accessories like bags, hats, and scarves
• Footwear, including shoes and sandals

Keep in mind that some items may be final sale or may have special return conditions, such as:

• Items from specific promotional events
• Gift cards
• Certain intimates or swimwear (if hygienic seals are broken)

Do You Need the Receipt?

Having a receipt when you return an item can make your life easier. But what if you lost it? Don’t worry!

• If you have a receipt, you’ll get a refund to your method of payment.
• Without a receipt, the staff may still help you with a return using other methods like lookup through your Old Navy credit card or reward card.

It’s a good idea to keep your receipts or use Old Navy’s online or app features that help track your purchases.

What About Online Orders?

Shopping online has its perks, but returning those items can be a different story. Old Navy makes this process relatively simple with a few easy steps:

• You can return online purchases either by mail or at any Old Navy retail location.
• If you prefer to return by mail, make sure you follow the return instructions provided with your order.
• For returns at the store, remember to bring the packing slip or order confirmation via email.

It’s a great way to check your purchases without waiting for items to be shipped back.

Are There Any Exceptions?

Of course, not every store policy can cover every situation. Old Navy has a list of exceptions that you might want to be aware of, such as:

• Items that have been worn or washed might not be accepted.
• Personalized items may not be returnable.
• Certain promotional items may include unique return conditions.

It’s always a smart idea to check specific product tags for any return instructions.

What’s the Refund Process Like?

If you’ve returned your items, you might wonder how long until you see that refund hit your account. Here’s the general timeline:

• For in-store returns, refunds are usually processed immediately.
• For online returns, expect it to take about 7 to 14 business days for your funds to show up after the return is received.

Keeping track of your order return through their tracking systems can give you additional peace of mind.

Old Navy has set up a straightforward return policy that makes it easy for shoppers to exchange or refund items. By keeping track of your purchase dates, following the return guidelines, and being aware of what is returnable, you’ll be prepared for any shopping trip.