What Is Old Navy Return Policy?
The Old Navy return policy is designed for a straightforward experience when returning or exchanging items. Customers can easily follow the guidelines whether they made a purchase in-store or online.
Return Timeframe
Customers have 30 days from the date of purchase to return or exchange unwanted items. This applies to both in-store and online purchases. There are exceptions to this timeframe:
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Holiday Season: For items purchased between November 1 and December 24, the return period is extended. These items can be returned until January 15 of the following year or within 30 days, whichever is later.
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Athleta: Athleta items have a longer return period of 60 days from the date of delivery.
Condition of Items
Old Navy accepts returns and exchanges only for items in their original condition. The following criteria must be met:
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Unworn: The item should not have been worn, washed, or altered in any way.
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Tags Attached: Tags and labels that were attached at the time of purchase should still be intact.
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Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges. Returns without a receipt may follow Old Navy's standard return policy.
Return Options
Old Navy offers two options for returning items:
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In-Store Returns: Items can be returned to any Old Navy store. Customers should bring the item(s) and the original receipt to the nearest store for assistance. This option is free of charge.
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Online Returns: For online purchases, customers can return items by mail using prepaid return shipping labels provided by Old Navy. Customers can follow the instructions on the website to print the label. Once the return is received and processed, the refund will be issued. Return shipping costs are covered by Old Navy.
Exceptions and Restrictions
There are a few exceptions and restrictions to note:
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Final Sale Items: Final sale items cannot be returned or exchanged.
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Masks and Swimwear: Due to hygiene reasons, masks and swimwear are not eligible for return or exchange.
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COVID-19 Protocol: Specific return restrictions may apply during the COVID-19 pandemic. Products must be unworn and unwashed to be eligible for return. Customers should check Old Navy's website or contact customer service for the most current information on COVID-19-related return guidelines.
Familiarizing yourself with Old Navy's return policy can help ensure a smooth return or exchange process. If you have questions or concerns about your return, reaching out to Old Navy's customer service is recommended.
