Nordstrom's Holiday Return Policy 2024
As the holiday season approaches, many of us are excited to start our shopping sprees. But have you ever wondered what happens if you're not completely satisfied with your purchases? Nordstrom, a well-known retailer, offers an extended return policy during the holiday season to make your shopping experience even more enjoyable. In this article, we'll break down Nordstrom's holiday return policy for 2024, helping you make the most of your shopping.
Extended Return Period
One of the most significant benefits of shopping at Nordstrom during the holidays is the extended return period. According to Nordstrom's policies, items purchased between October 16, 2024, and December 24, 2024, can be returned until January 15, 2025. This extended window allows you to receive items well into the new year and makes it easier to exchange or return gifts that might not be exactly what the recipient wanted.
General Return Policy
If your purchases fall outside of the extended return period, Nordstrom's general return policy still offers a generous timeframe. Most items can be returned within 30 days of purchase from the date of delivery. However, some specific items like electronics have shorter return windows, typically ranging from 14 to 30 days from purchase.
Exceptions and Special Cases
It's important to note that some items are not eligible for returns or have specific return policies. For instance, Nordstrom does not accept returns on altered apparel, special orders, cloth face mask coverings, perishable items, personalized or monogrammed items, and those identified as "final sale". Precious jewelry returns also require special handling and should be called in to Neiman Marcus at 1-800-908-1185 for assistance.
Returning by Mail
If you need to return an item by mail, Nordstrom makes it relatively straightforward. Simply click on the return link using your order number, ship the eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed. Returns can be mailed to Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.
Returning in Store
Returning items in-store is also an option. Click on the return link using your order number, print your return slip, and bring the merchandise along with your return slip or receipt to any store sales associate. For gifts, you can return them in-store and receive a Neiman Marcus Group Merchandise Credit Gift Card, which can be used for store, online, or catalog purchases from Neiman Marcus, Horchow, Last Call, and Bergdorf Goodman. For gifts valued over \$2,000, a check will be issued instead of a gift card to comply with federal law.
Special Considerations
Nordstrom also offers special considerations for certain types of purchases. For example, most purchases can be returned within 60 days, while activatable devices must be returned within 14 days. This flexibility ensures that you have ample time to ensure your purchases meet your expectations. Additionally, if your merchandise was purchased at regular price and then reduced within 10 days of purchase, Nordstrom will honor requests for adjustment.
Personalized Shopping Experience
Nordstrom's commitment to customer satisfaction extends beyond its return policy. The company has refreshed its mobile app to enhance the shopping experience. The app now offers unique editorial content, interactive trend reports, personalized recommendations, and styling videos to help inspire your sartorial sense. The app also includes features like Style Swipes, which makes product recommendations based on your habits and preferences.
