What is Macy's Return Policy and How Can You Utilize It?

Are you curious about Macy's return policy and how it functions? Here's a clear breakdown for you.

Returning Items in Store

You can return most items to Macy's within 90 days. Bring the item and your receipt to any Macy's store. The item must be in its original packaging and in good condition. Without a receipt, you may receive store credit instead of a refund.

Returning Items by Mail

For online purchases, Macy's allows returns by mail within 45 days. Fill out the return form included with your order, package the item, and send it back using the provided return label.

Return Exceptions

Not all items are eligible for return. Some items, such as final sale merchandise, are non-returnable. Specific items may have different return policies, so check the return guidelines for individual items before purchasing.

Returning Beauty Products

Beauty products can be returned within 60 days, even if opened or used. Bring your receipt or order number when returning to the store.

Returning Furniture and Mattresses

Furniture and mattresses have a different policy. They may be returned within 3 days of delivery. You will need to contact Macy's customer service to schedule a return pick-up.

Price Adjustments

Macy's offers price adjustments within 10 days of purchase. If your item goes on sale during that time, bring your receipt to a Macy's store for a price difference refund.

Utilizing Macy's Return Policy

Macy's return policy makes shopping easy. Whether in-store or online, returning items is straightforward. Keep your receipt or order number handy for returns. If you have questions, reach out to Macy's customer service for help.