Lululemon's Holiday Return Policy for 2024

As the holiday season approaches, many of us are gearing up for some serious shopping. Whether you're picking out gifts for loved ones or treating yourself to some new athletic gear, one thing is crucial: knowing what happens if you need to return or exchange an item. Lululemon, the popular athletic apparel brand, has a clear and customer-friendly return policy that you should know about before making your purchases.

A Clear 30-Day Return Window

Lululemon allows returns within a 30-day window from the date of purchase. This policy applies to both in-store and online purchases, giving you plenty of time to try out your new gear without feeling rushed. If you've made a purchase between October 16 and December 24, you have until January 23 to return or exchange it.

Conditions for Returns

To ensure a successful return, there are specific guidelines you must follow:

• Unworn and Unwashed: Returned items must be unworn and unwashed. This means you can't try them on and decide they don't fit without first returning them to Lululemon.
• Original Tags Intact: All original tags must still be attached to the items. This ensures that the items are in pristine condition and ready for resale.
• Proof of Purchase: You'll need to provide proof of purchase, such as a receipt or order confirmation, to complete the return process. This documentation is crucial in verifying that the item is eligible for a refund or exchange.

Open Box Returns

But what if you've tried on an item but haven't worn or washed it? Lululemon allows returns on items that have been opened but are unused and still in their original condition. This means you can still return an item even if you've tried it on as long as it remains in perfect condition with all original tags attached.

Flexible Return Methods

Lululemon offers flexible return methods to accommodate both online and in-store purchases:

Online Purchase Returns

If you've purchased items online, you can easily return them by following these steps:

1. Initiate the Return: Start the return process by visiting the online returns page on Lululemon’s website and following the instructions.
2. Ensure Eligibility: Make sure your return meets the eligibility criteria—unworn, unwashed, with tags intact.
3. Choose Return Method: You can either ship the item back using a prepaid return label provided by Lululemon or return it in person at a store location.
4. Prepare for Shipment: For mail returns, securely package the items and attach the provided return label.
5. Refund Processing: Once Lululemon receives the returned items, refunds are processed within 3-10 business days and issued to the original payment method.

In-Store Returns

For items purchased in-store or online, you can return them at any Lululemon store location by following these steps:

1. Find a Store: Use Lululemon’s store locator tool on their website to find the nearest store.
2. Bring the Items and Receipt: Bring the items you wish to return along with proof of purchase, such as the receipt or order confirmation.
3. Speak with Staff: Inform the staff that you’d like to make a return, and they will assist you in processing the return.
4. Return Processing: After confirming that your items meet the return conditions, the refund will be issued to the original payment method, or store credit will be provided where applicable.

Returning Online Purchases In-Store

For added convenience, Lululemon allows customers who purchased items online to return them at physical store locations. This can save time and shipping costs, as you can handle your return directly with store staff.

What Can’t Be Returned?

While Lululemon has a flexible return policy, there are some exceptions. Here are some items that cannot be returned or exchanged:

• Gift Cards: Gift cards are not eligible for returns or exchanges.
• Face Masks: These items also fall under the non-returnable category.
• “We Made Too Much” Products: Products marked as “We Made Too Much” are final sales and cannot be returned or exchanged.
• Final Sale Items: Items marked as final sale also cannot be returned or exchanged, but Lululemon members can return them in-store for credit.

Additional Tips

Here are a few more tips to keep in mind when returning items:

• Shoes Can Be Worn: Shoes can be worn, but they must be in the box with proof of purchase. This means if you test out a pair of shoes and they don’t fit, you can still return them as long as they are in their original packaging.
• Contact Details: If you need assistance with your return, you can contact Lululemon at 1-877-263-9300 for more information.

With Lululemon’s clear and flexible return policy, you can shop confidently during the holiday season. Whether you're buying gifts or treating yourself, knowing that you have up to 30 days to try out and return items makes the process much less stressful. Remember to keep your receipts, ensure the items are unworn and unwashed, and attach all original tags for a smooth return experience. Happy shopping