What Is Kohl's Return Policy?

Kohl's, a popular retail department store, has a customer-friendly return policy that ensures a hassle-free experience for shoppers. Understanding the return policy helps customers make informed decisions and provides peace of mind when making purchases. This article discusses the details of Kohl's return policy, including the time frame, exceptions, and returning options.

180 Days Return Window

Kohl's offers a return window of 180 days for most merchandise purchased either in-store or online. This extended time frame allows customers to make returns or exchanges within a reasonable period. Whether you have a receipt or not, Kohl's accepts returns as long as they fall within the 180-day limit. This flexibility reflects Kohl's commitment to customer satisfaction.

Exceptions to the 180 Days

While most items have a 180-day return eligibility, there are exceptions. Premium electronics and watches have a shorter return window of 30 days. To qualify for a return, these items must be accompanied by the original packaging and a valid receipt or account/tender lookup. It is important to note these exceptions to ensure a smooth return process.

Returning to a Local Store

Returning items to a local Kohl's store offers convenience and eliminates potential shipping costs. Bring the item along with the receipt, if available, to the customer service desk of your nearby Kohl's store. No receipt? Kohl's still accepts returns without a receipt, making it hassle-free.

Returning Large Items Delivered by Freight

Returning large items that were delivered by freight requires a different process. Kohl's stores cannot process returns for these items. Customers should follow specific instructions provided by Kohl's for returning freight items to ensure a seamless process.

Kohl's Self Returns

For a more convenient return experience, Kohl's offers self-return options. Customers can use the Self Returns station to initiate their return. Select the items you want to return, scan a bag provided by the Self Returns station, place the items in the bag, and drop it into the Self Returns bin. An associate will process the return, and customers can expect their refund within 7-10 business days.

Kohl's Return Policy Evolution

Kohl's return policy has changed over time. Previously, the store had a "forever policy" without time limits for returns. The current return policy allows customers to return items within 180 days from the purchase date. This policy revision maintains excellent customer service while ensuring a fair balance for both customers and the store.

Kohl's return policy is generous, with a 180-day return window for most merchandise. Customers can return items confidently, knowing they have ample time to make decisions. Exceptions, such as premium electronics and watches, have a 30-day return limit. Whether returning items to a local store or using the self-return option, Kohl's ensures a hassle-free experience.