Express's Return Policy for Holiday Shopping 2024
As the holiday season is just around the corner, many of us are eagerly waiting to indulge in some festive shopping. But, what happens if you don't quite get what you were hoping for? In this article, we'll take a closer look at Express's return policy, so you know exactly what to expect during your holiday shopping spree.
General Return Policy
Express is known for its straightforward and hassle-free return policy. If you're not completely satisfied with your purchase, you can return it for a refund or exchange it for a different size or style. Here are the key points you need to know:
- Original Condition: All returned items must be in their original condition, unworn, unwashed, and unused. This means no makeup marks, stains, or any other signs of wear.
- No Returns on Final Sale Items: If an item is marked as "Final Sale," it cannot be returned for a refund or store credit, unless it's faulty. Make sure to check the product page for the "Final Sale" tag before making your purchase.
- Exchanges Not Available: Currently, exchanges are not available for online orders. If you need a different size, you'll need to place a new order and contact customer care for assistance in returning your existing order.
Return Period
The return period for Express purchases varies depending on the specific item and whether it's full-priced or on sale. Here’s what you need to know:
- Full-Priced Items: Full-priced items can be returned within a reasonable time frame, typically up to 30 days after purchase. If you're unsure about the return period for your specific item, it's always best to check the purchase receipt or contact customer care.
- Sale Items: Items purchased on sale can also be returned, but they must be in their original condition and within the specified return period. Keep in mind that items marked as "Final Sale" cannot be returned.
Return Process
Returning items to Express is relatively simple, but it's important to follow their guidelines to avoid any issues:
- Initiate Return: Start the return process by visiting the Express website and filling out the return request form. You'll need to provide the order number and reason for the return.
- Packaging: Carefully pack the item in its original packaging, including any tags, labels, and accessories.
- Shipping: Use a trackable shipping method to ensure the item reaches Express safely. The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
- Tracking: Keep a record of the tracking number as this will help you monitor the status of your return. If your return is delayed, you can reach out to customer care for assistance.
Special Considerations
There are a few special considerations to keep in mind when it comes to returning items during the holiday season:
- Sales and Holiday Period: If you're planning to return an item during the sales and holiday period (November to January), be prepared for potential delays. This is due to increased volumes and public holiday closures.
- Faulty Items: If you believe your purchase is faulty, you may be eligible for a refund, replacement, or repair. All items must be assessed via Express's customer care team to determine an appropriate remedy.
Additional Tips
To ensure a smooth return process, here are some additional tips to keep in mind:
- Check Your Order: Double-check your order details to confirm that it meets the return criteria. If an item is not eligible for return, it's best to contact customer care before initiating the return process.
- Contact Customer Care: If you have any questions or need assistance with your return, don't hesitate to reach out to Express's customer care team via phone or email. They are there to help make the process as hassle-free as possible.
- Tracking Information: Keep all tracking information handy in case you need to follow up on the status of your return.
Express's return policy is designed to be straightforward and customer-friendly, making it easier for you to enjoy your holiday shopping without the worry of unwanted purchases.
