Everlane's Return Policy

Online shopping involves a return policy as important as the product itself. It reassures buyers that they won’t be stuck with something they don’t love. If you're shopping with Everlane or considering a purchase, it's vital to know their return policy. Known for their ethical approach to fashion, Everlane aligns their customer service, including their return policy, with their commitment to quality.

The Basics of Everlane’s Return Policy

Everlane provides a hassle-free return policy. If you aren’t satisfied with your new item, you can send most items back within 30 days of the shipping date.

What Can Be Returned?

Items must be unworn, unwashed, undamaged, and have the original tags attached. Some items, such as final sale items, underwear, and bodysuits, cannot be returned. Ensure you’re certain before purchasing these items.

The Return Process

Returning an item is simple. Visit the Everlane website and locate the 'Returns' section. You will follow a few steps to obtain a prepaid shipping label. Pack the items in the original packaging or any secure package, attach the prepaid label, and send it back.

Refunds

Once Everlane receives your return, they inspect it to confirm it meets the conditions. Refunds are processed promptly, but it may take a few days for your bank to post the refund to your account. Refunds go back to the original form of payment.

Exchanges

If you need a different size or color, Everlane offers exchanges. You can select this option when initiating your return. Return the item you have and choose your preferred size or color. They will send the new item without additional shipping costs, subject to inventory availability.

The Cost of Returns

Returns for refunds are free if you choose store credit or an exchange. For refunds to the original payment method, a $6 return fee will be deducted to cover shipping and restocking.

International Returns

For international shoppers, the return process is different. You are responsible for shipping costs and need to use a service that offers tracking, as Everlane cannot be responsible for lost items.

Transparency and Support

Everlane values transparency, which extends to customer support. If any issues arise during the return process, their customer service is responsive and helpful.

Everlane’s return policy prioritizes customer satisfaction. It's clear and user-friendly, covering various scenarios, from size exchanges to general returns. Remember to check the condition of your items and initiate your return within the 30-day window. Happy shopping!