Cosabella Return Policy
Cosabella is a luxury lingerie brand known for its high-quality Italian craftsmanship and fashionable designs. When buying intimate apparel, fit and satisfaction are essential. Cosabella offers a customer-centric return policy.
Understanding the Standard Return Policy
Cosabella stands behind its product quality and wants customers to be satisfied. The standard return policy allows returns of unworn, unwashed, and unaltered items with all tags attached within 30 days of purchase. This timeframe allows customers to determine if their items meet expectations in fit, comfort, and style.
How to Make a Return
To return an item, follow these steps:
- Ensure your item is in its original condition with all tags attached.
- Visit the Cosabella returns portal—Cosabella Returns.
- Follow the instructions to initiate a return and input your purchase details.
- Package the item securely.
- Send the item back using the pre-paid label provided.
Shipping fees are non-refundable, and the return shipping label cost will be deducted from your refund. Once Cosabella receives your return, they will process it and issue a refund to your original payment method, typically within 10-14 business days.
Open Box Items and Special Circumstances
Customers often ask about returning open box items. Due to the intimate nature of lingerie, Cosabella does not accept returns for items without original packaging and tags for health and hygiene reasons. This policy is strictly enforced.
Holiday Return Policy
Cosabella understands that gifts may not always meet expectations, especially during the holiday season. Therefore, they often extend their return policy for items purchased during this period. Check Cosabella's website or contact their customer service for the latest information on holiday return policies.
Contacting Cosabella Customer Service
If you need assistance with a return or have questions about the return policy, you can contact Cosabella's customer service via:
- Customer Service Phone Number: Find the current number on their Contact Us page.
- Customer Service Email: Access email support through the Contact Us page.
The customer service team is ready to help with the return process, product eligibility, or any concerns about your purchase.
