Coolibar Return Policy
Purchasing sun protective clothing and accessories is important for your health. If you need to make a return, Coolibar has a customer-friendly return policy. Here are the details of Coolibar’s return policy.
General Return Policy
Coolibar ensures you are satisfied with your purchase. If you are not happy with an item, you can return it for a refund within 90 days of the purchase date. Items must be in new and resalable condition, with tags still attached. They should be free from wear, wash, or damage.
To initiate a return, visit the Coolibar Returns & Exchanges page. This page provides instructions and access to their Easy Returns system, which will help you print a return label. Please note that a fee will be deducted from your refund when you use their pre-paid return label.
Refunds are issued to the original form of payment and may take up to 30 days to appear on your account after they receive the returned item.
Special Return Circumstances
Open Box Returns
Coolibar does not have a specific policy for open-box items. However, if the merchandise is in new condition with tags attached, it is likely eligible for return. For confirmation, contacting Coolibar’s customer service is recommended.
Holiday Return Policy
During the holiday season, Coolibar may offer an extended return policy to accommodate gift-giving. Check their website or contact customer service during the holidays for any special return provisions.
Exchanges
To exchange an item for a different size, color, or style, you can use the same returns system to indicate your preference and follow the provided instructions.
Customer Service Contact Information
For assistance, you can contact Coolibar’s customer service team:
- Customer Service Phone Number: 1-800-926-6509
- Customer Service Email: [email protected]
Feel free to reach out during business hours. They are ready to support you and ensure a positive experience with Coolibar.
When purchasing from Coolibar, keep the tags on the items if you may return them. Process your return within 90 days to ensure a smooth transaction. Always check their website for updated information on their return policy.
