Civil Clothing Return Policy
When purchasing clothing online, understanding the return policy is crucial. Civil Clothing, also known as DARC Sport, provides a range of streetwear and athleisure items. Their return policy is designed to be straightforward and customer-friendly.
Understanding the Return Policy
Civil Clothing emphasizes the quality of its products. Sometimes, a product may not meet your expectations or fit correctly. Customers can return products within a specified period.
Returned items must be in the same condition as received: unworn, unwashed, and with all original tags and packaging intact. If the returned item does not meet these conditions, the company reserves the right to refuse the return or exchange.
Time Frame for Returns
Customers have 30 days to return an item from the purchase date. This time frame allows ample opportunity to evaluate the item. If 30 days have passed since your purchase, Civil Clothing cannot offer a refund or exchange.
Return Process
To initiate a return, contact the customer service team first. Have your order number and details about the item ready. The customer service team will guide you through the return process.
Customer Service Contact
For assistance with returns or inquiries regarding the return policy, contact Civil Clothing at:
- Customer Service Email: [email protected]
The customer service phone number is not publicly listed, but the email is available for customer inquiries.
Refunds
After receiving and inspecting your return, Civil Clothing will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
Exchanges
Civil Clothing handles exchanges for the same item if it is defective or damaged. If you need to exchange for the same item, send an email first. If the product is in stock, they will replace it; otherwise, a refund will be initiated.
Special Returns Policies
Open Box Returns
Civil Clothing does not specify an open box return policy on their website. Typically, open box items should be in new condition, with no signs of wear and original packaging.
Holiday Return Policy
During the holiday season, many companies extend their return policies for gift purchases. Civil Clothing may have a holiday return policy. Customers should check the website or contact customer service for any updates regarding this policy.
Civil Clothing aims to ensure a smooth and efficient return process. By understanding the return policy and following the correct procedures, customers can enjoy a worry-free shopping experience. Retain your receipts and order information in case a return is necessary.
