What Is Charles River Apparel Return Policy
Charles River Apparel is a well-known brand that provides quality clothing and strives for customer satisfaction. Their return policy is comprehensive, addressing common concerns and providing specific guidelines to ensure a smooth process for customers who need to return merchandise for any reason.
Standard Return Policy
When shopping at Charles River Apparel, customers can return products if they are not completely satisfied. Customers must return the merchandise within 30 days of receipt. The items need to be in their original, unused condition with all tags and packaging intact. Worn, altered, or washed items will not be accepted for returns. This maintains both hygiene and the quality promise of the brand.
Customers must first obtain a Return Authorization number (RA number) before returning an item. This number can be secured by contacting Charles River Apparel’s customer service directly. You can reach out to the customer service team through their website or call the customer service phone number listed there.
Open Box Returns
Open box returns are handled under similar terms as unopened merchandise. These items might have been opened for various reasons but can still be returned if they meet the return policy criteria. This includes the 30-day return window and the requirement for items to be unused and with all original packaging and tags.
Holiday Return Policy
Charles River Apparel may offer an extended holiday return policy to accommodate gift returns. This allows purchases made during the holiday season to be returned beyond the standard 30-day period. For updated details on any holiday extensions to the return policy, customers should check the website’s policy updates or contact customer service closer to the holiday season.
Processing Returns
To process a return, customers should follow these instructions:
- Contact customer service to obtain the RA number.
- Carefully pack the item, including all original packaging and tags.
- Write the RA number on the outside of the package.
- Ship the item back to Charles River Apparel at the customer’s expense.
The original shipping charges are generally not refundable, and the customer is responsible for the return shipping cost unless the return is due to a company error or a defective product.
Refunds and Exchanges
Once Charles River Apparel receives a return, they will inspect the merchandise. If the return is accepted, customers can expect to receive their refund within a certain number of days, depending on the original form of payment. The refund will include the cost of the merchandise but exclude any original shipping charges.
For customers interested in an exchange, the same return process applies. It’s recommended to place a new order for the desired item while the return is being processed to ensure availability.
