Boston Proper Return Policy
Boston Proper is an American retailer specializing in chic women's apparel and accessories aimed at the sophisticated woman. Knowing their return policy is essential for customers shopping online or in physical stores, ensuring a smooth shopping experience.
Overview of the Return Policy
Boston Proper allows customers to return or exchange items within a specified time frame after purchase, provided the items remain in their original condition. The return policy reflects the company's commitment to quality and customer satisfaction.
Return Time Frame
Customers have 30 days from the purchase date to decide on returns or exchanges. This timeframe allows sufficient time to assess the fit, style, and comfort of the items. Returns after this period may not be accepted.
Condition of Returned Items
To qualify for a return or exchange, items must be in their original condition. They should be unworn, unwashed, and include all original tags. Damaged or altered items may not be eligible for a return or exchange.
Returns Process
To initiate a return or exchange, follow these steps:
- Obtain the Return Merchandise Authorization (RMA) from the Boston Proper website or customer service.
- Pack the items securely in the original packaging if possible.
- Include the completed Return or Exchange form in the package.
- Affix the pre-paid, pre-addressed label to the return package.
- Send the return package via the designated carrier.
The cost of the pre-paid return label will be deducted from the refund unless the return is due to a defect or error on Boston Proper’s part.
Refunds
Once a return is received and inspected, and if it meets the return criteria, the refund will be processed to the original form of payment within a specific number of business days. Shipping and handling fees are generally non-refundable.
Special Return Considerations
Boston Proper may have special return policies during the holiday season or for "open box" items, which are items returned and cannot be sold as new. It is advisable to check the website or contact customer service for the latest information on these cases.
Holiday Return Policy
During the holiday season, there may be an extended return window for gifts purchased in advance. Items bought during a specified period in November and December can often be returned until late January of the following year, though exact dates may vary.
Open Box Returns
Boston Proper may offer "open box" items at a discount. The return policy for these items can differ and may include certain restrictions, such as shorter return time frames or being final sale.
Customer Service Contact Information
For questions regarding returns, exchanges, or purchases, customers can reach Boston Proper's customer service team at:
- Customer Service Phone Number: 1-800-123-4567
- Customer Service Email: [email protected]
Consult the official Boston Proper's Returns & Exchanges page for the most current policy information, as details may change.
Boston Proper's return policy aims to give customers confidence when purchasing their unique fashion pieces. They are committed to making the shopping experience enjoyable by addressing any issues with orders efficiently.
